Support Engineer with FRENCH

PMSolutions; Kraków; Remote; PLN 127,000 - 170,000; Full time

Job summary

A leading company in IT solutions is hiring a Support Engineer fluent in French for a remote position in Kraków. Responsibilities include providing technical support, logging service requests, and assisting with training. Offering competitive salaries, extensive training, and various benefits, this role promises a stable and clear career path within the company.

Benefits

Flexible benefits package

Premium private medical healthcare

Up to 4 extra days of paid holidays

Intensive training

Qualifications

• Must be fluent in French.
• Strong English communication skills required.
• Willingness to learn new technologies is essential.

Responsibilities

• Provide technical support and troubleshooting services to end users.
• Log all service requests into the company tracking system.
• Assist in training new and current employees.

Skills

Fluency in French

Strong command of English

Eager to learn new technologies

Job description

Support Engineer with FRENCH
KRAKOW


Responsibilities
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees
Qualification / Profile
Fluent FRENCH
Strong command of English
Eager to learn new technologies

Our offer
Full time job, stability of employment and ability to work 100% from home
Competitive salary package with attractive language bonus
Intensive training
Clearly defined ITIL-based career paths, with transparent criteria
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
Premium private medical healthcare, which includes dental care and insurance policy for international travel
And up to 4 extra days of paid holidays per year!


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Support Engineer with FRENCH

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