Supervisor Logistics Operations

C.H. Robinson Worldwide; Wrocław; Hybrid; PLN 103,000 - 205,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Private medical insurance

Life insurance

Cafeteria plan - My Benefit

Employee Assistance Program (EAP)

Employee Stock Purchase Plan (ESPP)

Job summary

C.H. Robinson Worldwide is seeking a Supervisor Logistics Operations to join our Managed Solutions Division in Wroclaw.

You will execute the Service Delivery strategy for an assigned customer, aligning with SLAs and expectations while driving Service Delivery Excellence, customer satisfaction and continuous improvement. You will lead a team on-site three days per week with remote work two days, develop people, monitor KPIs, and collaborate across the business to standardize practices.

Qualifications

• Minimum 3 years of experience in logistics operations.
• Previous people leader experience.
• Experience mentoring and/or coaching small project teams.
• Bachelor’s degree from an accredited college or university.

Responsibilities

• Drive consistent execution that meets Service Delivery requirements and expectations.
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps.
• Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team.
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions.
• Maintain key customer contact for Service Delivery (Operational) needs.
• Collaborate with multiple areas of the business to drive standardization of leading practices.
• Team Leadership: Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan.
• Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives.
• Ensure service delivery team has resources required to execute day-to-day operations.

Skills

People leadership

Problem solving

Communication

Interpersonal skills

Adaptability

Analytical skills

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

C.H. Robinson is seeking a Supervisor Logistics Operations to join our Managed Solutions Division in Wroclaw. In this role, you will be responsible for the execution of the Service Delivery strategy for an assigned customer, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery Operational Excellence via Continuous Improvement approach. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

• Business Strategy: Drive consistent execution that meets Service Delivery requirements and expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Maintain key customer contact for Service Delivery (Operational) needs
• Collaborate with multiple areas of the business to drive standardization of leading practices
• Team Leadership: Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
• Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
• Ensure service delivery team has resources required to execute day-to-day operations

QUALIFICATIONS

• Required: Minimum 3 years of experience in logistics operations
• Previous people leader experience
• Experience mentoring and/ or coaching small project teams
• Preferred: Bachelor’s degree from an accredited college or university
• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• Proficient in Microsoft Office Suite of programs
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
• Ability to develop strong working relationships, both internally and externally
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
• Ability to work collaboratively within the business setting
• Values a diverse and inclusive work environment

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Compensation Range

Compensation Range zł102,500.00 - zł205,400.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

WHY DO YOU BELONG AT C.H. ROBINSON?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.