Global Service Delivery Manager

C.H. Robinson; Wrocław; Hybrid; PLN 131,000 - 280,000; Full time

Benefits offered by this job

Growth opportunities

Inclusive workplace

Language development

Training platforms

Comprehensive benefits

Job summary

C.H. Robinson in Wroclaw is seeking a Global Service Delivery Manager to lead the global service delivery strategy for assigned customers and portfolios. On-site three days a week with remote work two days a week, you will drive execution aligned with SLAs and customer expectations.

You will mentor global teams, manage KPIs, and coordinate across regions to standardize best practices while ensuring the team has resources to operate effectively.

Qualifications

• Requires a high school diploma and a bachelor's degree.
• Minimum 6 years of professional experience in Logistics or Supply Chain Operations.
• Minimum 3 years of direct or indirect management experience; travel up to 10%.

Responsibilities

• Understand global Service Delivery requirements and drive execution to meet expectations.
• Leverage dashboards and analytics to identify service gaps and drive corrective actions.
• Lead and mentor global reports with regular feedback and development plans.
• Collaborate across regions to standardize leading practices and ensure resources for day-to-day operations.
• Act as key customer contact for Service Delivery needs and manage cross-functional collaboration.

Education

Bachelor's degree

High School Diploma

Job description

C.H. Robinson is seeking a Global Service Delivery Manager to join our Managed Solutions Division in Wroclaw. The Global Service Delivery Manager is responsible for the overall management and execution of RMS's Service Delivery strategy for an assigned global customer or global customer portfolio, in line with customer SLAs and expectations.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Duties And Responsibilities

The duties and responsibilities of this position consists of, but is not limited to, the following:

• Understand global Service Delivery requirements & expectations and drive consistent execution that meets those expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with global teams on actions to address identified gaps
• Utilization of "Operational Excellence" in management of KPIs for the global service delivery team
• Lead and mentor global direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
• Management of other people manager, direct or indirect and in other regions
• Lead processes, project management, and operations across multiple regions
• Active utilization of Manager Effectiveness Toolkit
• Ensure that all assigned team-members have a solid understanding of customer global business objectives and the plans to attain those objectives
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Key customer contact for Service Delivery needs
• Collaboration across different areas of the business to drive standardization of leading practices
• Ensure global service delivery team has resources required to execute day-to-day operations
• Ensuring the utilization of Account Specific Onboarding for new team members in all regions
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required:

• High School Diploma
• Bachelor's degree from an accredited college or university
• Minimum 6 years of professional experience in Logistics or Supply Chain Management Operations
• Minimum 3 years of direct or indirect Management experienceAbility to travel up to 10% (domestically / international)
• Flexibility in work schedules to work across global regions

Preferred:

• Demonstrated experience driving operational excellence through standardized practices and continuous improvement methodologies
• Proven ability to lead, coach, and develop service delivery teams, including people managers, in a fast-paced, evolving environment
• Strong business acumen, problem-solving, and conflict resolution skills, with the ability to navigate complex challenges effectively
• Exceptional communication, presentation, and relationship-building skills, with the ability to influence and collaborate across diverse stakeholder groups
• Commitment to integrity, collaboration, diversity, and inclusion, with proficiency in leveraging Microsoft Office tools to support business objectives

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Compensation Range

zł131,100.00 - zł280,400.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.