Global Service Delivery Manager

C.H. Robinson Worldwide; Wrocław; Hybrid; PLN 131,000 - 280,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Employee Stock Purchase Plan (ESPP)

Job summary

C.H. Robinson in Wroclaw is seeking a Global Service Delivery Manager to lead the RMS Service Delivery strategy for a global customer portfolio. You will engage with on-site teams three days a week and have remote work two days weekly, driving service excellence and collaboration across regions.

Responsibilities include managing KPIs, coaching managers, and aligning actions with customer objectives, enabling consistent, high-quality service delivery globally.

Qualifications

• Bachelor’s degree or higher in a related field.
• Minimum 6 years of logistics or supply chain operations experience.
• Minimum 3 years of direct or indirect management experience.

Responsibilities

• Understand global service delivery requirements and drive consistent execution.
• Utilize dashboards and analytics to identify gaps and drive corrective actions.
• Lead and mentor global direct reports with feedback and development plans.
• Manage multiple regions and drive standardization of leading practices.
• Collaborate across functions to ensure resources and onboarding for new members.

Skills

Leadership

Communication

Problem-solving

Relationship building

Adaptability

Education

Bachelor’s degree

High School Diploma

Tools

Microsoft Office

Job description

GLOBAL SERVICE DELIVERY MANAGER

C.H. Robinson is seeking a Global Service Delivery Manager to join our Managed Solutions Division in Wroclaw. The Global Service Delivery Manager is responsible for the overall management and execution of RMS’s Service Delivery strategy for an assigned global customer or global customer portfolio, in line with customer SLAs and expectations. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

• Understand global Service Delivery requirements & expectations and drive consistent execution that meets those expectations


• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with global teams on actions to address identified gaps


• Utilization of \"Operational Excellence\"” in management of KPIs for the global service delivery team


• Lead and mentor global direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan


• Management of other people manager, direct or indirect and in other regions


• Lead processes, project management, and operations across multiple regions


• Active utilization of Manager Effectiveness Toolkit


• Ensure that all assigned team-members have a solid understanding of customer global business objectives and the plans to attain those objectives


• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions


• Key customer contact for Service Delivery needs


• Collaboration across different areas of the business to drive standardization of leading practices


• Ensure global service delivery team has resources required to execute day-to-day operations


• Ensuring the utilization of Account Specific Onboarding for new team members in all regions


• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

• High School Diploma


• Bachelor’s degree from an accredited college or university


• Minimum 6 years of professional experience in Logistics or Supply Chain Management Operations


• Minimum 3 years of direct or indirect Management experience


• Ability to travel up to 10% (domestically / international)


• Flexibility in work schedules to work across global regions


• Demonstrated experience driving operational excellence through standardized practices and continuous improvement methodologies


• Proven ability to lead, coach, and develop service delivery teams, including people managers, in a fast‑paced, evolving environment


• Strong business acumen, problem‑solving, and conflict resolution skills, with the ability to navigate complex challenges effectively


• Exceptional communication, presentation, and relationship‑building skills, with the ability to influence and collaborate across diverse stakeholder groups


• Commitment to integrity, collaboration, diversity, and inclusion, with proficiency in leveraging Microsoft Office tools to support business objectives

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms like Percipio

Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Compensation Range zł131,100.00 - zł280,400.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

WHY DO YOU BELONG AT C.H. ROBINSON?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.