Hybrid Logistics Supervisor - Service Delivery Lead

C.H. Robinson Worldwide; Wrocław; Hybrid; PLN 103,000 - 205,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Private medical insurance

Life insurance

Cafeteria plan - My Benefit

Employee Assistance Program (EAP)

Employee Stock Purchase Plan (ESPP)

Job summary

C.H. Robinson Worldwide is seeking a Supervisor Logistics Operations to join our Managed Solutions Division in Wroclaw.

You will execute the Service Delivery strategy for an assigned customer, aligning with SLAs and expectations while driving Service Delivery Excellence, customer satisfaction and continuous improvement. You will lead a team on-site three days per week with remote work two days, develop people, monitor KPIs, and collaborate across the business to standardize practices.

Qualifications

• Minimum 3 years of experience in logistics operations.
• Previous people leader experience.
• Experience mentoring and/or coaching small project teams.
• Bachelor’s degree from an accredited college or university.

Responsibilities

• Drive consistent execution that meets Service Delivery requirements and expectations.
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps.
• Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team.
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions.
• Maintain key customer contact for Service Delivery (Operational) needs.
• Collaborate with multiple areas of the business to drive standardization of leading practices.
• Team Leadership: Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan.
• Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives.
• Ensure service delivery team has resources required to execute day-to-day operations.

Skills

People leadership

Problem solving

Communication

Interpersonal skills

Adaptability

Analytical skills

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

C.H. Robinson Worldwide is seeking a Supervisor Logistics Operations to join our Managed Solutions Division in Wroclaw.

You will execute the Service Delivery strategy for an assigned customer, aligning with SLAs and expectations while driving Service Delivery Excellence, customer satisfaction and continuous improvement. You will lead a team on-site three days per week with remote work two days, develop people, monitor KPIs, and collaborate across the business to standardize practices.