Associate Collections Representative

C.H. Robinson Worldwide; Wrocław; Hybrid; PLN 53,000 - 105,000; Full time

Benefits offered by this job

Onboarding program

Hybrid work after onboarding

Professional development

Training platform

Job summary

C.H. Robinson Worldwide in Wrocław is seeking an Associate Collections Representative to join our finance team. You will work with customers and offices to resolve complex collection issues and monitor payments, building relationships and applying critical thinking to challenges.

We offer onboarding with hybrid work options after the initial period, access to modern financial tools, and clear paths for professional development within a collaborative, global logistics leader.

Qualifications

• Bachelor’s degree in Finance or related field.
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial.
• Fluency in English at a C1 level and fluent Spanish (B2).

Responsibilities

• Contact with customers via email and phone to monitor payments and accounts receivables.
• Arrange and oversee the completion of all accounts and assigned responsibilities.
• Develop professional relationships with internal and external customers, maintaining open lines of communication.

Skills

English (C1)

Spanish (B2)

Microsoft Office

Customer service

Interpersonal skills

Critical thinking

Communication

Education

Bachelor’s degree in Finance

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a highly motivated and detail-oriented individual to join our dynamic team as an Associate Collections Representative at our Wrocław office. As a global leader in logistics and supply chain solutions, we are dedicated to delivering innovative and efficient services to our clients. Want to grow your career in finance? This opportunity is for you! As an Associate Collections Representative, you'll work with customers and offices to resolve complex collection issues. You'll build relationships and use critical thinking skills to tackle challenges. Fluent in English and Spanish? Looking for a collections role or a career change? This opportunity is for you! After onboarding, enjoy hybrid work options.

DUTIES AND RESPONSIBILITIES

• Contact with customers via email and phone to monitor payments and accounts receivables
• Arrange and oversee the completion of all accounts and assigned responsibilities
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Collaborate with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement
• Continue developing skills, building collections knowledge, and enhancing business acumen
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements

QUALIFICATIONS

• Bachelor’s degree in Finance or a related field
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial
• Fluency in English at a C1 level and fluent Spanish (B2)

SKILLS

• Proficiency in Microsoft Office Suite
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking abilities with the capacity to exercise independent judgment and make sound decisions
• Ability to thrive in a fast-paced, professional environment
• Proactive and persistent approach to work

Appreciation for a diverse and inclusive work environment

WHAT WE OFFER

• Comprehensive onboarding program
• Friendly work atmosphere within an ambitious and cohesive team
• Real opportunities for professional development in either an expert or leadership path
• Access to a training platform for continuous learning
• Hybrid work options after the onboarding period
• Opportunity to work with modern financial and accounting tools and systems
• Benefits package including MyBenefit cafeteria system, private medical care, and additional life insurance

COMPENSATION

Compensation Range zł52,600.00 - zł105,400.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

WHY DO YOU BELONG AT C.H. ROBINSON?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.