Strategic Enterprise CS Manager (Hybrid/Remote)

Superhuman; Warszawa; Hybrid; PLN 153,000 - 191,000; Full time

Benefits offered by this job

Competitive pay

Health care benefits

Home office setup support

Wellness stipends

Job summary

Superhuman is seeking an Enterprise Customer Success Manager in Warsaw, Poland. In this pivotal role, you will manage the post-sales lifecycle for enterprise accounts, drive retention and account growth, and partner with cross-functional teams. Ideal candidates have 5+ years in customer success or account management, fluent English, and a strong understanding of subscription models. The position offers a hybrid work environment and a competitive pay package, with total OTE between 153,000 and 191,000 PLN gross annually.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Account Management roles.
• Fluent proficiency in English, both in writing and speaking.
• Proven success managing enterprise accounts and exceeding revenue goals.

Responsibilities

• Own the full post-sales customer lifecycle for enterprise accounts.
• Lead renewal strategies including pricing proposals and negotiations.
• Conduct strategic account reviews and provide tailored insights.

Skills

Customer Success

Account Management

Sales

Data analysis

Fluent English

Tools

Salesforce

Outreach

Job description

Superhuman is seeking an Enterprise Customer Success Manager in Warsaw, Poland. In this pivotal role, you will manage the post-sales lifecycle for enterprise accounts, drive retention and account growth, and partner with cross-functional teams. Ideal candidates have 5+ years in customer success or account management, fluent English, and a strong understanding of subscription models. The position offers a hybrid work environment and a competitive pay package, with total OTE between 153,000 and 191,000 PLN gross annually.