Remote Enterprise Customer Success Manager - Education

Superhuman Labs, Inc.; Poland; Remote; PLN 153,000 - 210,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Wellness stipend

Learning & development

Job summary

Superhuman Labs, Inc. is hiring an Enterprise Customer Success Manager for Grammarly for Education. Remote role based in Poland with strong emphasis on renewals, expansion, and executive-level customer engagement.

You will own post-sales lifecycle, drive strategy, and collaborate across Sales and Key Accounts to maximize adoption and revenue. The role requires 5+ years in CS/Sales/AM, fluent English, and a proven track record with enterprise accounts.

Qualifications

• Experience in Enterprise CS, Sales, or AM roles.
• Proven track record managing enterprise accounts, renewals and growth.
• Fluent English, strong communication and relationship-building skills.
• Ability to synthesize data and drive data-informed decisions.

Responsibilities

• Own post-sales lifecycle for assigned enterprise accounts.
• Lead end-to-end renewal strategies, pricing proposals and negotiations.
• Collaborate with Sales and Key Accounts to identify expansion opportunities.
• Train users on products and features to align with customer goals.
• Conduct strategic account reviews with tailored insights and metrics.
• Identify risks and opportunities from engagement data and take proactive actions.
• Lead executive-ready customer meetings with clear agendas and decisions.
• Contribute to process improvements across the lifecycle.

Skills

Enterprise customer success

Account management

Renewals

Sales collaboration

Data-driven decisions

Executive meetings

Tools

Salesforce

Outreach

CRM

Job description

Superhuman Labs, Inc. is hiring an Enterprise Customer Success Manager for Grammarly for Education. Remote role based in Poland with strong emphasis on renewals, expansion, and executive-level customer engagement.

You will own post-sales lifecycle, drive strategy, and collaborate across Sales and Key Accounts to maximize adoption and revenue. The role requires 5+ years in CS/Sales/AM, fluent English, and a proven track record with enterprise accounts.