Strategic Customer Success Manager, S2C | Remote (EMEA)

UNIT4 NV; Wrocław; Remote; PLN 168,705 - 295,234; Full time

Benefits offered by this job

Uncapped time off policy

Remote working opportunities

Commitment to sustainability

Inclusive working environment

Job summary

A leading enterprise software company is seeking a passionate Customer Success Manager to join their Source-to-Contract Customer Experience team. This role involves guiding clients through their customer journey, ensuring satisfaction and driving long-term value from their software solutions. The position offers full flexibility to work remotely from anywhere within Poland or Portugal. Ideal candidates will have significant experience in customer success roles, strong communication skills, and fluency in English and Spanish.

Qualifications

• Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
• Fluent in English and Spanish (verbal and written); additional languages are a plus.
• Possesses knowledge of Procurement/Sourcing (Source-to-Contract, Procure-to-Pay).
• Strong relationship-building skills with a customer-first mindset.
• Ability to lead through influence and drive change.

Responsibilities

• Design tailored customer success plans that align with clients' goals.
• Help customers unlock the full potential of solutions by promoting adoption.
• Gather and analyze feedback to advocate for customer needs.
• Conduct regular business reviews with key stakeholders.

Skills

Customer Success Management

SaaS

Relationship Building

Analytical Skills

Communication Skills

Education

Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics

Tools

Microsoft Office (Excel, PowerPoint)

Job description

A leading enterprise software company is seeking a passionate Customer Success Manager to join their Source-to-Contract Customer Experience team. This role involves guiding clients through their customer journey, ensuring satisfaction and driving long-term value from their software solutions. The position offers full flexibility to work remotely from anywhere within Poland or Portugal. Ideal candidates will have significant experience in customer success roles, strong communication skills, and fluency in English and Spanish.