Strategic Digital Customer Success Manager

Hyland; Polska; On-site; PLN 121,000 - 132,000; Full time

Job summary

Hyland is seeking a Digital Customer Success Manager in Poland to drive value after implementation. You will own the customer journey, strengthen relationships, ensure product adoption, and protect ARR by collaborating with sales, product, and support.

You will conduct business reviews, mitigate risk with Save Plans, and champion the voice of the customer to influence roadmaps. Travel up to 25% is required.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 1 year of experience as a Customer Success Manager.
• Experience managing or participating in projects.
• Excellent oral and written communication.
• Strong organizational, multi-tasking and time-management skills.

Responsibilities

• Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, collaborating to design Success Plans with clear objectives reviewed monthly.
• Mitigate risk through early intervention, develop Save Plans with account/leadership teams, protect ARR and reduce churn.
• Deliver business reviews with cross-functional collaboration to inform marketing, sales, and product strategy.
• Advocate for customers' feature priorities, provide feedback to product teams to influence roadmaps.
• Coordinate with Customer Care and Technical Account Management to prevent and manage escalations and fulfill commitments.
• Assist in client issue resolution and guide team members to ensure customer satisfaction.
• Align with travel requirements up to 25%.

Skills

Communication skills

Organizational skills

Interpersonal skills

Discretion and tact

Travel flexibility

Education

Bachelor's degree or equivalent experience

Job description

Hyland is seeking a Digital Customer Success Manager in Poland to drive value after implementation. You will own the customer journey, strengthen relationships, ensure product adoption, and protect ARR by collaborating with sales, product, and support.

You will conduct business reviews, mitigate risk with Save Plans, and champion the voice of the customer to influence roadmaps. Travel up to 25% is required.