Strategic CSM for Enterprise & SMB (8-Month Contract, Poland)

Syndigo; Polska; On-site; PLN 75,000 - 87,000; Full time

Benefits offered by this job

Paid time off

Health coverage

Retirement plans

Tuition reimbursement

Donation matching

Volunteer time off

Referral bonuses

Flex Fridays

Job summary

Syndigo is seeking a Customer Success Manager for a fixed-term contract in Poland to cover leave from October 2026 to May 2027. You will manage a diverse portfolio of enterprise, mid-market and SMB accounts, ensuring retention, adoption and value delivery while coordinating with Sales and Product teams.

Responsibilities include leading reviews, monitoring health signals, and driving expansion opportunities, with a strong focus on efficient, scalable customer success practices.

Qualifications

• 3–6+ years of experience in Customer Success, Account Management or similar SaaS role.
• Experience managing a mixed portfolio of customers, including SMB and enterprise accounts.
• Proven success driving customer retention, adoption and growth.
• Comfortable stepping into an existing portfolio at pace with handover documentation.

Responsibilities

• Take ownership of an inherited portfolio for the duration of the cover period.
• Build trusted relationships with key customer stakeholders quickly.
• Maintain and execute existing Success Plans for strategic customers and scalable SMB initiatives.
• Lead Business Reviews for enterprise customers and value reviews for commercial accounts.
• Proactively monitor customer health and mitigate risks before issues impact retention.
• Drive product adoption and measurable business value across your portfolio.
• Own retention and renewal execution across your portfolio and identify expansion opportunities.
• Collaborate with Sales, Product, Support, Professional Services and Marketing to deliver an outstanding customer experience.

Skills

Customer Success

Account Management

SaaS

Communication

Data-driven

Prioritisation

Tools

Salesforce

ChurnZero

Job description

Syndigo is seeking a Customer Success Manager for a fixed-term contract in Poland to cover leave from October 2026 to May 2027. You will manage a diverse portfolio of enterprise, mid-market and SMB accounts, ensuring retention, adoption and value delivery while coordinating with Sales and Product teams.

Responsibilities include leading reviews, monitoring health signals, and driving expansion opportunities, with a strong focus on efficient, scalable customer success practices.