Strategic Customer Success Manager - Semiconductors (EU/NA)

Watlow; Lędziny; Presencial; PLN 210 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sports card

Life insurance

Private medical care

Resumo da oferta

Watlow in Poland is seeking a Customer Success Manager – Semiconductor to own relationships with about 25 strategic accounts across Europe and North America, with a stronger focus on Europe. You will drive forecast accuracy, delivery quality, and long-term growth by translating customer needs into clear internal actions.

The role requires a degree in engineering or business, several years in manufacturing customer success, and fluency in English and Polish.

Qualificações

• Bachelor’s degree in engineering, business, supply chain, or a related field.
• Several years of customer-facing account management or customer success experience in manufacturing.
• Strong order management, quality, and NPI process knowledge; ESG awareness a plus.
• Excellent stakeholder coordination, analytical, presentation, and negotiation skills.
• ERP (Oracle) and CRM proficiency.
• Fluent in English and Polish.

Responsabilidades

• Own and develop strategic relationships and day‑to‑day performance for a cluster of approximately 25 assigned accounts in the semiconductor area, split roughly evenly between Europe and North America, with a stronger day‑to‑day focus on the European accounts.
• Track account health across forecast, delivery, quality, cost, service, sustainability, and roadmap commitments.
• Lead weekly, monthly, and quarterly business reviews and translate customer feedback into clear internal actions.
• Partner with Sales, Product, Engineering, and Customer Application Support to support NPI, quotations, qualification, and technical problem solving.
• Manage escalations, complaints, and improvement activities while contributing to pricing and supplier agreement discussions.
• Travel approximately 25% of the time, mainly within Europe, with up to two visits per year to the USA.

Conhecimentos

Fluent English

Polish

Stakeholder coordination

Analytical skills

Presentation skills

Negotiation skills

Formação académica

Bachelor’s degree in engineering, business, supply chain, or related field

Ferramentas

Oracle ERP

CRM proficiency

Descrição da oferta de emprego

Watlow in Poland is seeking a Customer Success Manager – Semiconductor to own relationships with about 25 strategic accounts across Europe and North America, with a stronger focus on Europe. You will drive forecast accuracy, delivery quality, and long-term growth by translating customer needs into clear internal actions.

The role requires a degree in engineering or business, several years in manufacturing customer success, and fluency in English and Polish.