Customer Service Representative (CSR) - Warsaw, Poland

Mccsemi; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Collaborative work environment

Job summary

A leading semiconductor company is seeking a Customer Service Representative in Warsaw, Poland. The ideal candidate should have 1-2 years of experience in the semiconductor or logistics industry. Responsibilities include answering calls, fulfilling customer requests, and managing orders. A bachelor's degree is required, and proficiency in English is essential. The role offers competitive compensation and a collaborative work environment.

Qualifications

• At least 1-2 years of work experience in the semiconductor or logistics industry.
• Supply Chain and Customer Service experience (advantageous).
• Experience in the Semiconductor industry (advantageous).
• FTZ process (advantageous).

Responsibilities

• Answers incoming sales calls and emails.
• Clarifies and fulfills customer requests and needs.
• Understands customer delivery needs and supports established sales policies.
• Processes all paperwork for orders.
• Resolves customer concerns.
• Keeps customers' accounts receivable up to date.

Skills

Proficient in office software

Proficient in English listening, speaking, reading, and writing

Project and personnel management skills

Market and customer communication skills

Education

Bachelor’s degree in any discipline

Tools

SAP HANA ERP system

Model N system

Job description

Customer Service Representative (CSR) - Warsaw, Poland

Job Title: Customer Service Representative (CSR) - Warsaw, Poland

Department: Customer Service

Reports To: Customer Service Representative Manager

Work Mode: On-Site; Employment Type: Full-Time; Travel: 0% - 25%; Location: Warsaw, Poland

Job Objective: MCC has extensive experience in the manufacturing and delivery of high‑quality semiconductor products, including an extensive marketing and sales network throughout the world: China, Americas, EMEA, APAC. We are looking for a Customer Service Representative in Poland, with at least 1‑2 years experience in the Semiconductor or Logistics industry.

Responsibilities

• Answers incoming sales calls via telephone, e‑mails and facsimile requests.
• Clarifies and fulfills customer requests/needs by presenting various selections of products and services, providing pricing information as requested.
• Understands and responds to customer delivery needs by interfacing with internal personnel.
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.
• Processes all paperwork for orders to include sales contracts, prints and documentation. * FTZ‑control documentation for routing guide internally to comply with shipping requirements.
• Resolves customer concerns in an expeditious and tactful manner.
• Keeps customers AR up to date and resolves any past‑due invoices or payment disputes. * Prepare for external audits as requested.

Qualifications

• Education: Bachelor’s degree in any discipline.
• Experience: At least 1‑2 years of work experience in the semiconductor or logistics industry.
• Knowledge:
  • SAP HANA ERP system for customer order management.
  • Supply Chain and Customer Service experience (advantageous).
  • Experience in the Semiconductor industry (advantageous).
  • Model N system (advantageous).
  • FTZ process (advantageous).
• Abilities/Qualities:
  • Proficient in using office software.
  • Proficient in English listening, speaking, reading, and writing.
• Skills/Certifications:
  • Project and personnel management skills, as well as interdepartmental coordination skills.
  • Market and customer communication skills.

Compensation & Benefits

• Be part of a forward‑thinking team shaping the future of semiconductor technology.
• Competitive compensation package, including bonuses.
• Professional development opportunities and continuous learning.
• Collaborative work environment with passionate colleagues.