Strategic Customer Success Manager — Network Automation

Itential Careers; Poland; Remote; PLN 416,036 - 567,322; Full time

Job summary

Itential is seeking a Customer Success Manager to partner with world‑class network operators on multi‑year automation journeys using the Itential platform. You will own the full customer lifecycle from onboarding to renewal, guiding executives and technical teams to achieve measurable value and adoption.

You will collaborate with Sales, Professional Services, Product, and Engineering to champion customer needs and build a customer‑centric culture across the organization.

Qualifications

• 3–5+ years in a Customer Success or customer-facing role in a network/enterprise software environment (B2B).
• Demonstrated track record of driving product adoption and measurable customer outcomes.
• Ability to build rapport with customer champions and work colleagues in a remote setting.
• Exceptional ability to communicate, identify risks, and proactively drive resolutions.
• Familiarity with platforms such as Itential Automation Platform, Ansible, Terraform, or Cisco NSO is preferred.

Responsibilities

• Serve as primary strategic partner and trusted advisor to customers throughout the full lifecycle, including onboarding, adoption, expansion, and renewal.
• Proactively establish and maintain relationships with executive and operational stakeholders to ensure measurable value.
• Collaborate with Sales on account planning to align objectives and identify expansion opportunities.
• Coordinate across Product, Engineering, and Support to resolve risks and advocate for customers.
• Maintain accurate account data in Salesforce, JIRA, and other systems for visibility.

Skills

Customer Success

Networking knowledge

Product adoption

Communication skills

Relationship building

Remote work

Risk management

Cross-functional collaboration

Tools

Salesforce

JIRA

Confluence

Microsoft Office

Job description

Itential is seeking a Customer Success Manager to partner with world‑class network operators on multi‑year automation journeys using the Itential platform. You will own the full customer lifecycle from onboarding to renewal, guiding executives and technical teams to achieve measurable value and adoption.

You will collaborate with Sales, Professional Services, Product, and Engineering to champion customer needs and build a customer‑centric culture across the organization.