Strategic Customer Success Manager: AI & Analytics

Strategy

Warszawa

On-site

PLN 180,000 - 240,000

Full time

4 days ago

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Job summary

Strategy, based in Warsaw, is seeking a Customer Success Manager (CSM) to serve as the bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post-sales lifecycle and ensure customers deeply integrate Strategy’s cloud-native stack, Mosaic semantic layer, and AI-powered analytics into their tech landscape.

Required: 7+ years in a SaaS or enterprise software customer-facing role, strong ability to translate business goals into

Qualifications

7+ years in a customer-facing CS/SA role in SaaS or enterprise software.
Experience managing strategic accounts across multi-stakeholder organizations.
Ability to translate executive requirements into ROI and adoption plans.
Familiarity with AI-enabled data platforms and semantic layers is desirable.

Responsibilities

Lead technical strategy and drive value realization plans.
Conduct QBRs with business and technical stakeholders.
Lead enablement and adoption campaigns across engineering, data science, and BI teams.
Monitor account health using telemetry and drive renewal/expansion.
Collaborate with Product and Engineering to influence roadmaps.
Coordinate with Sales for upsell opportunities.