Strategic CSM for Industrial SaaS and Renewals

Rockwell Automation; Katowice; Hybrid; PLN 341,000 - 492,000; Full time

Job summary

Rockwell Automation is seeking a ThinManager Customer Success Manager to manage site-based and multi-site customer accounts, helping customers realize maximum value from ThinManager software subscriptions and support agreements.

You will guide customer adoption, retention, and growth by building trusted relationships, identifying opportunities to expand value, and ensuring successful renewals. This role reports to the Team Lead and is in a hybrid environment.

Qualifications

• Bachelor's degree required.
• Legal authorization to work in the United States (no sponsorship).
• Ability to travel up to 10–20%.

Responsibilities

• Manage a portfolio of ThinManager accounts, from light touch to enterprise, to maximize value and retention.
• Guide onboarding, adoption, expansion, and renewal activities throughout the customer lifecycle.
• Build trusted relationships and identify opportunities to expand customer value and ARR.
• Conduct EBRS and customer engagements with key partners and stakeholders.
• Collaborate with Sales, Renewals, Channel Partners, and cross‑functional teams to support customer success strategies.

Skills

Customer success

Account management

Sales

Renewals

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Rockwell Automation is seeking a ThinManager Customer Success Manager to manage site-based and multi-site customer accounts, helping customers realize maximum value from ThinManager software subscriptions and support agreements.

You will guide customer adoption, retention, and growth by building trusted relationships, identifying opportunities to expand value, and ensuring successful renewals. This role reports to the Team Lead and is in a hybrid environment.