Strategic Customer Success Manager - Finance

London Stock Exchange Group

Warszawa

On-site

PLN 139,000 - 231,000

Full time

11 days ago

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Benefits offered by this job

Sales incentive plan

Healthcare

Retirement plan

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate to drive adoption and retention for trading and financial services clients in Central and Eastern Europe. You will build strong client relationships, translate challenges into actionable insights, and collaborate with internal teams on product enhancements.

The role requires proven experience in customer success or related fields, fluent English and Polish, and a willingness to travel.

Qualifications

Proven experience in customer success, client relationship management, pre-sales, or trading in financial services.
Strong communication and presentation skills for diverse audiences, including senior executives.
Analytical mindset with problem-solving abilities and adaptability in a fast-paced environment.

Responsibilities

Develop and execute customer success strategies that drive adoption and retention.
Lead tailored client engagements through virtual meetings, training sessions, and digital content.
Monitor product usage and feedback to identify improvements, mitigate risks, and uncover growth opportunities.
Serve as a liaison between clients and internal teams to ensure customer perspectives shape product enhancements.
Represent LSEG at industry events and collaborate with cross-functional teams to deliver exceptional client experiences.