Customer Success Manager

POL007 Refinitiv Poland Spółka z o.o.; Warszawa; On-site; PLN 139,000 - 231,000; Full time

Benefits offered by this job

Sales incentive plan

Healthcare

Retirement plan

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate to drive adoption and retention for trading and financial services clients in Central and Eastern Europe. You will build strong client relationships, translate challenges into actionable insights, and collaborate with internal teams on product enhancements.

The role requires proven experience in customer success or related fields, fluent English and Polish, and a willingness to travel.

Qualifications

• Proven experience in customer success, client relationship management, pre-sales, or trading in financial services.
• Strong communication and presentation skills for diverse audiences, including senior executives.
• Analytical mindset with problem-solving abilities and adaptability in a fast-paced environment.

Responsibilities

• Develop and execute customer success strategies that drive adoption and retention.
• Lead tailored client engagements through virtual meetings, training sessions, and digital content.
• Monitor product usage and feedback to identify improvements, mitigate risks, and uncover growth opportunities.
• Serve as a liaison between clients and internal teams to ensure customer perspectives shape product enhancements.
• Represent LSEG at industry events and collaborate with cross-functional teams to deliver exceptional client experiences.

Skills

Customer success

Client relationship management

Pre-sales

Trading

Education

Degree in Financial Markets

Economics

Business

Job description

About Us

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Our People

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

As part of our dynamic Customer Success team, you’ll play a pivotal role in helping trading and financial services clients across Central and Eastern Europe unlock the full value of LSEG solutions. Your ability to build strong relationships, understand client challenges, and translate insights into actionable strategies will be key to driving adoption, retention, and long-term success.

Role Summary

In this role, you will act as a trusted advisor to trading and financial services clients, ensuring they gain maximum value from LSEG solutions. You’ll drive adoption and retention through strategic engagement, proactive risk management, and collaboration with internal teams to reflect customer needs in product development. Success will require strong relationship-building skills, the ability to translate client challenges into actionable insights, and a proactive approach to identifying growth opportunities.

What You’ll Be Doing

Develop and execute customer success strategies that drive adoption and retention. Lead tailored client engagements through virtual meetings, training sessions, and digital content. Monitor product usage and feedback to identify improvements, mitigate risks, and uncover growth opportunities. Serve as a liaison between clients and internal teams to ensure customer perspectives shape product enhancements. Represent LSEG at industry events and collaborate with cross-functional teams to deliver exceptional client experiences.

What You’ll Bring

Proven experience in customer success, client relationship management, pre-sales, or trading - ideally in financial services. Strong communication and presentation skills with the ability to engage diverse audiences, including senior executives. Analytical mindset and problem-solving skills to navigate complex client challenges. Collaborative approach and adaptability in a fast-paced environment.

Languages

Fluency in English and Polish.

Education

Degree in Financial Markets, Economics, Business, or related field preferred. Familiarity with domains such as Asset Management, Investment Banking, Wealth Management or Trading. Willingness to travel as needed.

Career Stage

Senior Associate

Compensation Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 138,700 zł - 231,300 zł. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. This document provides a list of benefits by country. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

Equal Opportunities Statement

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Commitment to Sustainability and Charity

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Privacy Notice

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If there is nothing that currently suits you, feel free to send us your Resume/CV.