Senior FinTech Support Lead - Client Success & Escalations

SimCorp; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model (2 days in office, 3

Medical insurance

Multisport card

Share plan eligibility

Job summary

SimCorp is hiring a Lead Customer Support Consultant in Warsaw to deliver expert support to clients and manage escalated inquiries. You will guide junior consultants, coordinate with cross-functional teams, and ensure service delivery aligns with client expectations and business targets.

The role requires a finance/economics degree and experience in the financial sector, with strong communication and analytical skills.

Qualifications

• Degree in finance/economics.
• Experience in the financial world (asset management/insurance/pension funds) is valued.
• Strong communication and organizational skills.
• Analytical mindset with methodical approach.
• Ability to prioritize multiple tasks in time-sensitive environments.

Responsibilities

• Provide expert-level support and service delivery to clients.
• Lead escalations and guide junior consultants.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Document solutions in the knowledge base and communicate enhancements.
• Maintain high customer satisfaction and liaise with client management as needed.
• Potential to grow through training and mentoring.

Skills

Strong communication

Analytical thinking

Time management

Team collaboration

Customer focus

Education

Finance/Economics degree

Tools

SimCorp Dimension

Job description

SimCorp is hiring a Lead Customer Support Consultant in Warsaw to deliver expert support to clients and manage escalated inquiries. You will guide junior consultants, coordinate with cross-functional teams, and ensure service delivery aligns with client expectations and business targets.

The role requires a finance/economics degree and experience in the financial sector, with strong communication and analytical skills.