Account Manager

London Stock Exchange Group; Gdynia; Hybrid; PLN 110,000 - 183,000; Full time

Benefits offered by this job

Hybrid working arrangements

Private healthcare

Pension contributions

Professional development

Volunteer days

Job summary

London Stock Exchange Group in Gdynia is seeking an experienced Senior Associate Account Manager to manage a portfolio of Emerging clients in the EMEA region. You will own end-to-end customer relationships, coordinate with Sales Specialists, propositions, and operations, and drive revenue growth while expanding net revenue and maintaining strong client engagement.

The role requires fluency in Business English, strong negotiation and stakeholder management skills, and a background in

Qualifications

• Experience in client-facing or supporting roles (account management, sales, marketing, or helpdesk)
• Strong negotiation and selling skills to articulate complex propositions and develop sales plans
• Proven ability to manage multiple stakeholders and maintain long-term client relationships

Responsibilities

• Manage a portfolio of Emerging clients in EMEA and handle a defined book of accounts
• Analyze customer decision makers’ strategies, priorities, and business needs
• Own end-to-end customer relationship and drive revenue growth within accounts
• Maintain and expand managed net revenue while coordinating with Sales Specialists, Propositions, CSMs and Operations teams
• Build trusted advisor relationships and oversee all commercial activities within accounts

Skills

Account management

Negotiation

Stakeholder management

Business English

Education

University degree

Job description

Join our Gdynia hub and become part of a team of Account Managers focused on building deep customer relationships, protecting existing revenue, and unlocking new growth opportunities. As successful candidate you will join the diversified team of Account Managers who will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also partner with multiple stakeholders including Sales Specialists, Proposition and Customer Relations Managers (CSM) and Operations Teams.

DAILY TASKS YOU WILL PERFORM

• Manage a portfolio of Emerging clients in EMEA, and handle a book of accounts on a proactive basis
• Analyze customer decision maker’s strategies, priorities, and business needs
• Govern activities among internal and external stakeholders and maintain networks to close deals and drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
• Maintain solid understanding of business propositions to initiate conversations and raise interest
• Build and embedding a long-term trusted advisor relationship within their accounts
• Oversee all commercial activities within accounts, owning the end-to-end customer relationship
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Accountable and responsible for simple order taking

WHAT DO YOU NEED TO BRING?

• Passion for the financial markets & client engagement initiatives
• Fluency in Business English. Second language would be a great advantage (German, French, Spanish, Italian, or any other languages spoken in EMEA)
• Former experience (at least 1 year) in client facing or supporting roles e.g., account management, sales, marketing, or helpdesk
• Negotiation & selling skills: ability to articulate complex proposition/consultative selling and to develop/ execute sales plans
• Strong interpersonal & presentation skills and proven record of successful stakeholders’ management (especially customer relationship management)
• University/college degree/ Advanced degree may be preferred
• Team player attitude and openness for global cooperation in diversified environment

WHAT WE OFFER:

We're proud to offer a working culture that supports growth, balance, and purpose:

• Hybrid and flexible working arrangements.
• A welcoming, inclusive culture backed by Employee Networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development opportunities and learning resources.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.
• We believe diversity makes us stronger.
• If you have a disability or long-term health condition and need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage:

Senior Associate

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 109,500 zł - 182,500 zł. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.