Strategic CSM — Remote Growth Leader

GLOBO Language Solutions, LLC; Polska; Hybrid; PLN 354,000 - 512,000; Full time

Job summary

GLOBO Language Solutions, LLC is seeking a Customer Success Manager to lead relationships with a portfolio of clients, drive product adoption, and secure renewals. You will monitor health metrics, conduct business reviews, and coordinate cross-functional efforts to ensure customers achieve outcomes and realize value from GLOBO’s language solutions.

The role requires 5+ years in customer-facing roles within healthcare tech, strong communication, and project management skills.

Qualifications

• Bachelor’s degree or equivalent.
• 5+ years in a customer-facing role in healthcare technology/operations.
• Excellent verbal and written communication skills.
• Excellent time management and project management skills.
• Demonstrated experience navigating complex contract negotiations.
• Experience managing customer lifecycles in HubSpot CRM and proficiency in remote collaboration tools.

Responsibilities

• Serve as the point of contact for a portfolio of customers.
• Build and maintain deep, multi-threaded relationships with stakeholders including executive leadership.
• Proactively monitor customer health and utilization data, delivering training and advising on best practices to drive adoption and value realization.
• Understand, measure, and report on customer goals and KPIs, ensuring outcomes and value realization.
• Lead Quarterly/Annual Business Reviews and ad hoc customer meetings.
• Develop account plans, monitor health in CRM, and manage renewal processes to ensure retention and expansion.
• Act as the Voice of the Customer, partnering with sales, product, engineering, and support to resolve challenges.

Skills

Relationship building

Project management

Communication

Time management

Negotiation

CRM proficiency

Remote collaboration

Multi-tasking

Customer-centricity

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

Google Docs

Apple macOS

Job description

GLOBO Language Solutions, LLC is seeking a Customer Success Manager to lead relationships with a portfolio of clients, drive product adoption, and secure renewals. You will monitor health metrics, conduct business reviews, and coordinate cross-functional efforts to ensure customers achieve outcomes and realize value from GLOBO’s language solutions.

The role requires 5+ years in customer-facing roles within healthcare tech, strong communication, and project management skills.