Strategic CSM — Drive Adoption & Growth (Remote)

Okta Inc.; Województwo mazowieckie; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly

Global travel up to 15%

Immersive onboarding

Job summary

Okta Inc. is seeking a Customer Success Manager to oversee a portfolio of smaller ARR customers with a programmatic approach to deliver business results.

You will drive adoption, mitigate churn risks, and identify growth opportunities while maintaining a customer-centric mindset. You will use data-driven processes to monitor health, respond to adoption questions, and collaborate across teams to ensure successful outcomes for clients on a global scale.

Qualifications

• 5+ years in customer success management or similar role.
• Experience driving adoption and reducing churn across a portfolio.
• Strong problem solving and relationship-building skills.

Responsibilities

• Manage a portfolio of smaller ARR customers with programmatic approaches.
• Drive adoption, mitigate churn risk, and identify growth opportunities.
• Use data-driven processes to monitor health and guide interactions.
• Collaborate across teams to deliver measurable business outcomes.

Skills

Customer success management

Account management

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree or higher

Bachelor's degree in related field

Tools

Okta platform knowledge

Job description

Okta Inc. is seeking a Customer Success Manager to oversee a portfolio of smaller ARR customers with a programmatic approach to deliver business results.

You will drive adoption, mitigate churn risks, and identify growth opportunities while maintaining a customer-centric mindset. You will use data-driven processes to monitor health, respond to adoption questions, and collaborate across teams to ensure successful outcomes for clients on a global scale.