Strategic SaaS Customer Success Manager (Remote)

UNIT4 NV; Poland; Remote; EUR 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible hours

Zusammenfassung

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

You’ll work across industries, helping clients achieve goals through strategic guidance and deep understanding of their needs.

Qualifikationen

• Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
• Fluent in English and Spanish (French is a plus).
• Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics, or a related field.
• Knowledge of Procurement/Sourcing (S2C, P2P, S2P) or willingness to learn.

Aufgaben

• Own the Customer Journey: design and execute tailored CS plans that align with client goals.
• Drive value realization by promoting feature adoption and usage expansion.
• Be the voice of the customer and influence product improvements.
• Lead strategic conversations with C-level executives and stakeholders.
• Enable change management and drive best practices across teams.
• Identify growth opportunities with Account Managers for upsell/cross-sell.
• Resolve issues proactively and ensure a seamless customer experience.
• Collaborate across Sales, Product, Support, and Professional Services.

Kenntnisse

Relationship-building

Communication skills

Analytical mindset

Ausbildung

Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics

Tools

Microsoft Office (Excel, PowerPoint)

Jobbeschreibung

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

You’ll work across industries, helping clients achieve goals through strategic guidance and deep understanding of their needs.