Strategic SaaS Customer Success Manager (Remote)

UNIT4 NV

Poland

Remote

EUR 50,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Flexible hours

Job summary

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution.

You’ll work across industries, helping clients achieve goals through strategic guidance and deep understanding of their needs.

Qualifications

Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
Fluent in English and Spanish (French is a plus).
Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics, or a related field.
Knowledge of Procurement/Sourcing (S2C, P2P, S2P) or willingness to learn.

Responsibilities

Own the Customer Journey: design and execute tailored CS plans that align with client goals.
Drive value realization by promoting feature adoption and usage expansion.
Be the voice of the customer and influence product improvements.
Lead strategic conversations with C-level executives and stakeholders.
Enable change management and drive best practices across teams.
Identify growth opportunities with Account Managers for upsell/cross-sell.
Resolve issues proactively and ensure a seamless customer experience.
Collaborate across Sales, Product, Support, and Professional Services.