Strategic CSM: Enterprise & SMB (8‑Month Contract)

Syndigo; Poznań; On-site; PLN 75,000 - 87,000; Full time

Benefits offered by this job

Paid time off

Health coverage

Retirement plans

Tuition reimbursement

Donation matching

Volunteer time off

Referral bonuses

Flex Fridays

Job summary

Syndigo is seeking a Customer Success Manager for an eight‑month contract in Poland, covering leave for a current CSM from Oct 2026 to May 2027. You will nurture an inherited portfolio across enterprise, mid‑market and SMB customers using Ratings & Reviews products.

Your success will hinge on driving adoption, retention and growth, managing renewals in Salesforce, and collaborating with Sales, Product and Support to deliver measurable outcomes for a diverse client base.

Qualifications

• 3–6+ years of experience in Customer Success, Account Management or a similar customer‑facing SaaS role.
• Experience managing a mixed portfolio of customers, including SMB and enterprise accounts.
• Proven success driving customer retention, adoption and commercial growth.
• Comfortable stepping into an existing portfolio at pace, absorbing handover documentation and building customer trust quickly.
• Strong communication skills with the ability to engage everyone from day‑to‑day users to senior decision‑makers.
• Data‑driven approach to customer management and decision making.
• Available to start in October 2026 and commit through to May 2027.

Responsibilities

• Take ownership of an inherited portfolio of enterprise, mid‑market and SMB customers for the duration of the cover period.
• Build trusted relationships with key customer stakeholders quickly and adapt engagement by account size.
• Maintain and execute existing Success Plans while driving scaled success initiatives for SMB accounts.
• Lead Business Reviews and value reviews for enterprise and commercial accounts.
• Proactively monitor customer health, identify risks, and implement mitigation plans.

Skills

Customer Success

Account Management

SaaS

Tools

Salesforce

ChurnZero

NetSuite

Job description

Syndigo is seeking a Customer Success Manager for an eight‑month contract in Poland, covering leave for a current CSM from Oct 2026 to May 2027. You will nurture an inherited portfolio across enterprise, mid‑market and SMB customers using Ratings & Reviews products.

Your success will hinge on driving adoption, retention and growth, managing renewals in Salesforce, and collaborating with Sales, Product and Support to deliver measurable outcomes for a diverse client base.