International CSM: Multi-Site Operations (EN/DE)

Relyon Recruitment Group; Poland; On-site; PLN 70,000 - 100,000; Full time

Job summary

Relyon Recruitment Group seeks a Customer Success Manager for a multinational client in Poland. You will own day-to-day management of international contracts, ensuring service delivery aligns with client expectations and profitability.

You will coordinate between customers, operations teams and service providers, monitor SLAs/KPIs, and lead escalations. Fluency in English and German is essential to support cross-market growth.

Qualifications

• Experience in contract management, service delivery, facilities management, technical services, operations or a similar environment.
• Proven ability to manage large-scale, multi-site contracts involving multiple locations, countries and stakeholders.
• Understanding of SLA/KPI-driven service environments, including Reactive and Preventive Maintenance.
• Strong commercial awareness with budgets, costs, margins, additional services and contract changes.
• Excellent communication and stakeholder-management skills, with the ability to operate confidently at both operational and management level.
• Structured and proactive approach with the ability to make fast decisions in critical situations.
• Fluent English (C1/C2) and German (C1/C2).

Responsibilities

• Take ownership of day-to-day management and performance of multi-site, international contracts.
• Act as the main point of contact for the client, coordinating communication between customers, operational teams and service providers.
• Monitor SLA, KPI and service quality, identifying and resolving issues before they impact the client.
• Lead critical incidents and escalations, ensuring fast and effective resolution.
• Coordinate new-site mobilisation and contract transitions, ensuring a smooth operational handover.
• Manage contract profitability, budgets and PPM expenditure.
• Identify, scope and price additional works, supporting contract growth and protecting margins.
• Prepare and present management reports and performance reviews for international clients.
• Ensure operational delivery meets contractual obligations and local regulatory requirements across different markets.
• Build and maintain strong, long-term client relationships, acting as a trusted partner and proactively identifying opportunities for improvement.

Skills

Fluent English (C1/C2)

Fluent German (C1/C2)

Stakeholder management

Contract management

Job description

Relyon Recruitment Group seeks a Customer Success Manager for a multinational client in Poland. You will own day-to-day management of international contracts, ensuring service delivery aligns with client expectations and profitability.

You will coordinate between customers, operations teams and service providers, monitor SLAs/KPIs, and lead escalations. Fluency in English and German is essential to support cross-market growth.