Strategic Collections Specialist — Italian Speaker

HEINEKEN Global Shared Services; Kraków; On-site; PLN 100,000 - 167,000; Full time

Job summary

HEINEKEN Kraków, part of HEINEKEN Global Shared Services, is seeking a skilled Order to Cash professional to manage the Customer Ledger, ensure timely collections and accurate data. You will partner with Sales, Customer Service and Pre-Legal teams to resolve disputes and optimize cash flow.

The role requires strong analytical skills, excellent communication, and proficiency in SAP and Heiflow. This on-site position offers growth within a multinational finance environment in Kraków.

Qualifications

• Italian at least C1 level.
• English at least B2 level.
• Experience in a multinational Shared Services environment.
• Strong data and process orientation.

Responsibilities

• managing the Customer Ledger, ensuring accuracy and achievement of collection targets
• acting as a Business Partner to OpCos by providing accurate data and supporting effective collections and disputes resolution
• building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service
• identifying and resolving held orders and credit limit issues in line with credit policy
• proactively managing disputes: analyzing root causes, resolving issues, and preventing recurrence
• driving process improvements using analytical and digital skills to enhance insights and efficiency
• collaborating with other HGSS teams to ensure compliance with processes and standards
• providing regular updates to the Team Leader on progress, challenges, and opportunities
• taking ownership of personal development in finance skills and business knowledge
• ensuring adherence to process controls, policies, and compliance, suggesting improvements where needed
• maintaining accurate and up-to-date process documentation.

Skills

Customer focus

Communication skills

Analytical thinking

Problem solving

Negotiation skills

Stakeholder management

Attention to detail

Tools

SAP

Excel

Heiflow

Job description

HEINEKEN Kraków, part of HEINEKEN Global Shared Services, is seeking a skilled Order to Cash professional to manage the Customer Ledger, ensure timely collections and accurate data. You will partner with Sales, Customer Service and Pre-Legal teams to resolve disputes and optimize cash flow.

The role requires strong analytical skills, excellent communication, and proficiency in SAP and Heiflow. This on-site position offers growth within a multinational finance environment in Kraków.