Senior Italian Collections Specialist

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Collections Specialist with Italian to join our Finance team. You will manage intercompany collections, reconcile accounts, and drive timely resolutions in an international environment.

You will partner with Sales, Customer Service, and other stakeholders, leveraging SAP and Excel to analyze disputes, improve cash collection, and ensure compliance with credit policies. This role involves shifts from 7:30 AM to 6:30 PM.

Qualifications

• Fluency in Italian and strong English communication skills.
• 1-3 years in finance with a focus on collections or accounts receivable.
• Experience in a multinational Shared Services Centre is a plus.
• Good understanding of end-to-end Order to Cash processes.

Responsibilities

• Manage the Customer Ledger and achieve collection targets.
• Partner with OpCos and internal teams for disputes resolution.
• Build strong customer relationships and handle calls and queries.
• Identify held orders and credit limit issues per policy.
• Analyze disputes and drive root-cause resolution.
• Improve processes using analytics to boost efficiency.
• Ensure compliance and maintain process documentation.
• Provide updates to Team Leader on progress and challenges.

Skills

Italian (C1/C2)

English (B2)

Customer focus

Negotiation

Analytical skills

O2C process

Multinational experience

Tools

SAP

Heiflow

Excel

Word

PowerPoint

Job description

HEINEKEN Kraków is seeking a Senior Collections Specialist with Italian to join our Finance team. You will manage intercompany collections, reconcile accounts, and drive timely resolutions in an international environment.

You will partner with Sales, Customer Service, and other stakeholders, leveraging SAP and Excel to analyze disputes, improve cash collection, and ensure compliance with credit policies. This role involves shifts from 7:30 AM to 6:30 PM.