Strategic Collections & Credit Analyst (Italian)

Heineken; Kraków; On-site; PLN 90,000 - 120,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a finance professional to manage the Customer Ledger and partner with OpCos to optimize collections and disputes resolution.

The role requires strong analytical skills, experience in a shared services environment, and proficiency with SAP and MS Office. You will support process improvements and maintain documentation in a fast-paced setting.

Qualifications

• Italian at least C1 level.
• English B2 or better.
• Strong customer focus and communication skills.
• Experience in multinational Shared Services environments.
• Proficiency with SAP and MS Office.

Responsibilities

• Managing the Customer Ledger, ensuring accuracy and achievement of collection targets.
• Acting as a Business Partner to OpCos by providing accurate data and supporting effective collections and disputes resolution.
• Building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service.
• Identifying and resolving held orders and credit limit issues in line with credit policy.
• Proactively managing disputes: analyzing root causes, resolving issues, and preventing recurrence.
• Driving process improvements using analytical and digital skills to enhance insights and efficiency.
• Collaborating with other HGSS teams to ensure compliance with processes and standards.
• Providing regular updates to the Team Leader on progress, challenges, and opportunities.
• Taking ownership of personal development in finance skills and business knowledge.
• Ensuring adherence to process controls, policies, and compliance, suggesting improvements where needed.
• Maintaining accurate and up-to-date process documentation.

Skills

Customer focus

Communication skills

Negotiation & influencing

Analytical & problem-solving

Order to Cash knowledge

Stakeholder communication

Tools

Excel

Word

PowerPoint

SAP

Heiflow

Job description

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a finance professional to manage the Customer Ledger and partner with OpCos to optimize collections and disputes resolution.

The role requires strong analytical skills, experience in a shared services environment, and proficiency with SAP and MS Office. You will support process improvements and maintain documentation in a fast-paced setting.