Global Collections Specialist - Finance Partner to OpCos

Heineken; Kraków; On-site; PLN 89,000 - 123,000; Full time

Job summary

HEINEKEN Kraków seeks a skilled Order to Cash/Customer Service specialist to join its shared services operations. You will own the customer ledger, partner with OpCos, and ensure timely data delivery and accurate collections while maintaining high service levels across multinational teams.

Ideal candidates have fluency in Slovenian and English, strong communication and problem-solving skills, and experience with SAP and Excel.

Qualifications

• Fluent Slovenian language is required.
• Fluent English language skills are required.
• Experience in Order to Cash or Customer Service is expected.
• Strong communication and problem solving abilities are essential.
• Experience with SAP and Excel is advantageous.
• Ability to handle resistance in challenging situations.
• Understanding end-to-end Order to Cash processes.
• Experience in a multinational environment, including Shared Services Centers.

Responsibilities

• Own the customer ledger, keep it clean and meet collection targets.
• Act as a Business Partner to OpCos to provide timely data for collections.
• Collaborate with HGSS teams to ensure delivery of collection processes.
• Manage customer accounts with high service levels at all times.
• Identify held orders and take action per credit policy.
• Collaborate and communicate to achieve team goals.
• Attend meetings with OpCo stakeholders and report progress.
• Support continuous improvement projects with OpCo and HGSS.
• Regularly update the Team Leader on developments and issues.
• Drive personal development in finance skills and knowledge.
• Ensure controls, policies and compliance are followed and documented.

Skills

Slovenian language

English language

Order to Cash

Customer Service

Communication

Problem solving

Resistance handling

End-to-end Order to Cash

Multinational environment

Tools

SAP

Excel

Job description

HEINEKEN Kraków seeks a skilled Order to Cash/Customer Service specialist to join its shared services operations. You will own the customer ledger, partner with OpCos, and ensure timely data delivery and accurate collections while maintaining high service levels across multinational teams.

Ideal candidates have fluency in Slovenian and English, strong communication and problem-solving skills, and experience with SAP and Excel.