Strategic Account Manager - Risk & Compliance

LexisNexis Risk Solutions; Wrocław; On-site; PLN 144,000 - 267,400; Full time

Job summary

LexisNexis Risk Solutions in Wroclaw is seeking an Account Manager to grow strategic customer relationships across a portfolio of accounts. You will act as a trusted advisor throughout the customer lifecycle, driving engagement, retention, and value through a consultative approach.

You will coordinate with Sales, Product, Customer Support, and Finance to renew contracts, expand opportunities, and ensure successful outcomes. The role requires strong relationship management and CRM proficiency.

Qualifications

• Experience building and maintaining trusted customer relationships across multiple stakeholders.
• Ability to understand customer objectives and align LNRS solutions to evolving requirements.
• Strong consultative communication and relationship-management skills.
• Experience managing renewals and recurring revenue relationships.
• Experience working cross-functionally with Sales, Product, Customer Support, Professional Services, Finance, and other stakeholders.
• Proficiency maintaining accurate customer records, opportunities, renewals, risks, and forecasts in CRM systems such as Salesforce.
• Strong organisational skills with the ability to manage commitments, escalations and multiple priorities.

Responsibilities

• Develop and maintain trusted customer relationships across assigned accounts, acting as the primary contact throughout the lifecycle.
• Build understanding of customers' objectives to position LNRS solutions effectively.
• Drive retention, engagement, and long-term value via a consultative, customer-centric approach.
• Coordinate with internal resources to address business challenges and achieve outcomes.
• Conduct regular customer engagement activities: meetings, reviews, video conferences, and calls.
• Engage with key stakeholders including Compliance, Fraud, Risk, Operations and executive leadership.
• Monitor health, adoption and engagement trends to identify risks and opportunities early.
• Proactively manage contract renewals and keep revenues growing.

Skills

Relationship management

Consultative selling

Cross-functional collaboration

CRM proficiency

Tools

Salesforce

Job description

LexisNexis Risk Solutions in Wroclaw is seeking an Account Manager to grow strategic customer relationships across a portfolio of accounts. You will act as a trusted advisor throughout the customer lifecycle, driving engagement, retention, and value through a consultative approach.

You will coordinate with Sales, Product, Customer Support, and Finance to renew contracts, expand opportunities, and ensure successful outcomes. The role requires strong relationship management and CRM proficiency.