Strategic Account Manager - Risk & Compliance

Talent Octopusventures; Wrocław; On-site; PLN 144,000 - 267,000; Full time

Job summary

LexisNexis Risk Solutions in Poland is seeking a customer-focused professional to manage and grow strategic relationships across a portfolio of accounts, acting as a trusted advisor throughout the customer lifecycle to help customers achieve their objectives.

In this role you will drive engagement, retention, and value by delivering a consultative experience, coordinating with Sales, Product, Customer Support, and Professional Services to address challenges and renewals, and to maximise

Qualifications

• Experience building strong customer relationships with multiple stakeholders.
• Ability to align solutions with customer objectives and evolve requirements.
• Strong consultative communication and relationship management skills.
• Experience managing renewals and recurring revenue relationships.
• Ability to identify business challenges and coordinate internal resources.
• Cross-functional collaboration with Sales, Product, Support, and Finance.
• Proficient in maintaining CRM records for opportunities, renewals, and risks.

Responsibilities

• Develop and maintain trusted customer relationships across assigned accounts.
• Understand customers' objectives to position LNRS solutions effectively.
• Drive retention and long-term value with a consultative approach.
• Coordinate internal resources to achieve customer outcomes.
• Conduct regular engagement activities and strengthen executive relationships.
• Monitor health, adoption, and engagement to identify risks and opportunities.
• Manage contract renewals and discuss commercial terms to retain revenue.

Skills

Stakeholder mgmt

Business alignment

Consultative selling

Renewals

Root-cause analysis

Cross-functional

CRM: Salesforce

Organisational skills

Tools

Salesforce

Job description

LexisNexis Risk Solutions in Poland is seeking a customer-focused professional to manage and grow strategic relationships across a portfolio of accounts, acting as a trusted advisor throughout the customer lifecycle to help customers achieve their objectives.

In this role you will drive engagement, retention, and value by delivering a consultative experience, coordinating with Sales, Product, Customer Support, and Professional Services to address challenges and renewals, and to maximise