Strategic Account Executive — EN/RU, Hybrid Warsaw

LexisNexis Risk Solutions; Warszawa; Hybrid; PLN 220,000 - 320,000; Full time

Job summary

LexisNexis Risk Solutions in Warsaw is seeking a Senior Account Executive to drive customer success, retention and revenue within an assigned portfolio. You’ll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products.

You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship-building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail-oriented, with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.
• Adaptable and able to collaborate effectively with cross-functional teams.
• Results-driven, with a focus on customer satisfaction and commercial growth.
• Fluency in both English and Russian is mandatory.
• Experience using CRM systems (Salesforce preferred).
• Background in account management or client-facing roles with senior stakeholders.
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact.
• Build strong, long-term relationships to ensure high satisfaction and retention.
• Own the full renewal cycle, ensuring timely and accurate contract renewals.
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue.
• Monitor account health, spot risks early, and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.
• Maintain accurate CRM records, forecasts, and opportunity updates.
• Provide regular updates to leadership on performance and account activity.

Skills

Portfolio management

Relationship building

CRM proficiency

Renewals

Upsell/cross-sell

Communication

Analytical

Tools

Salesforce

Job description

LexisNexis Risk Solutions in Warsaw is seeking a Senior Account Executive to drive customer success, retention and revenue within an assigned portfolio. You’ll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products.

You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of