Strategic Account Executive, Risk Solutions (Warsaw)

relx; Warszawa; Hybrid; PLN 103,000 - 191,000; Full time

Job summary

LexisNexis Risk Solutions in Warsaw is seeking a Senior Account Executive to drive customer success, retention, and revenue growth within an existing portfolio. You will manage the renewal cycle, identify upsell opportunities, and coordinate with internal teams to deliver a seamless customer experience.

The role requires fluency in English and Russian, strong relationship skills, and a proactive, analytical approach to protect and grow recurring revenue.

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship-building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail-oriented, with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact.
• Build strong, long-term relationships to ensure high satisfaction and retention.
• Own the full renewal cycle, ensuring timely and accurate contract renewals.
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue.
• Monitor account health, spot risks early, and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.
• Maintain accurate CRM records, forecasts, and opportunity updates.
• Provide regular updates to leadership on performance and account activity.

Skills

Communication skills

Relationship building

Portfolio management

Analytical thinking

Cross-functional collaboration

Tools

Salesforce

Job description

LexisNexis Risk Solutions in Warsaw is seeking a Senior Account Executive to drive customer success, retention, and revenue growth within an existing portfolio. You will manage the renewal cycle, identify upsell opportunities, and coordinate with internal teams to deliver a seamless customer experience.

The role requires fluency in English and Russian, strong relationship skills, and a proactive, analytical approach to protect and grow recurring revenue.