Strategic Account Manager – Risk, Fraud & Compliance

Elsevier Sp. z o.o. Company; Wrocław; On-site; PLN 144,000 - 267,000; Full time

Job summary

LexisNexis Risk Solutions in Poland (Wroclaw) seeks an Account Manager to grow trusted customer relationships across a portfolio of accounts. You will act as a trusted advisor, driving engagement, retention, and long-term value through a consultative approach.

Responsibilities include building relationships with key stakeholders, understanding business objectives, and coordinating internal resources to achieve outcomes. You will manage renewals and monitor health and adoption of LNRS solutions.

Qualifications

• Experience building trusted relationships across multiple stakeholders.
• Ability to align LNRS solutions with customer objectives.
• Strong consultative communication and relationship management skills.
• Experience managing renewals and recurring revenue.
• Ability to coordinate internal resources to drive outcomes.
• Experience collaborating with Sales, Product, Customer Support, Professional Services, Finance.

Responsibilities

• Develop and maintain trusted relationships across assigned accounts.
• Understand customers' objectives to position LNRS solutions.
• Drive retention, engagement, and long-term value through a consultative approach.
• Coordinate internal resources to address customer challenges.
• Conduct regular engagement activities and business reviews.
• Monitor customer health, solution adoption, and forecast risks.
• Lead renewal discussions to ensure ongoing revenue.

Skills

Relationship management

Consultative selling

Customer success

Renewals

Cross-functional collaboration

CRM (Salesforce)

Tools

Salesforce

Job description

LexisNexis Risk Solutions in Poland (Wroclaw) seeks an Account Manager to grow trusted customer relationships across a portfolio of accounts. You will act as a trusted advisor, driving engagement, retention, and long-term value through a consultative approach.

Responsibilities include building relationships with key stakeholders, understanding business objectives, and coordinating internal resources to achieve outcomes. You will manage renewals and monitor health and adoption of LNRS solutions.