Sr Supervisor People Lifecycle Services

Philip Morris International; Kraków; Hybrid; PLN 143,000 - 172,000; Full time

Benefits offered by this job

Private medical and dental care

Lunch card for canteen or outside

Hybrid work arrangement

Employee pension plan

Cafeteria benefits and multisport card

Wide range of training

No less than PLN 14,100 gross per月

Job summary

Philip Morris International in Kraków seeks an experienced HR Operations Lead to drive key HR processes, payroll verification, and data integrity across the organization. You will lead a team delivering efficient HR solutions while collaborating with Business Partners and stakeholders on transformation initiatives.

The role requires a university degree in HR or related field, 5+ years in HR Operations, and strong English communication.

Qualifications

• University degree in HR, Business Administration or related field.
• Min 5 years in HR Operations/HR Services.
• Min 2 years in team leadership (global preferred).
• Strong understanding of employee lifecycle and HR processes.
• Able to organize work, set priorities, and manage competing demands.
• Confident handling escalations with stakeholders.
• Strong communication and collaboration skills.
• Fluency in English (C1); German/Hungarian/Czech/Slovak beneficial.
• Good Excel skills; familiarity with HR systems such as SuccessFactors or Salesforce.

Responsibilities

• Support key HR operations including position management, reorganizations, payroll verification, personnel records and rewards programs, ensuring policy and labor-law compliance.
• Lead and support a team to deliver efficient HR solutions.
• Resolve HR operational issues through data analysis, cross-functional collaboration and process improvements; manage payroll and personnel data discrepancies.
• Handle stakeholder and Business Partner escalations with timely resolutions and clear communications.
• Exposure to transformation projects, ideally involving centralization.
• Support compliance with internal controls, data privacy and legal requirements; escalate risks when needed.
• Assist change management by communicating updates and priorities to the team.

Skills

Team leadership

Stakeholder communication

English fluency

HR operations

Data analysis

Excel

HR systems (SuccessFactors/Salesforce)

Education

University degree in HR/Business Administration

Tools

SuccessFactors

Salesforce

Job description

MAKE HISTORY WITH US

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

What You’ll Do

• Support key HR operations, including position management, reorganizations, payroll verification, personnel records, and rewards programs, ensuring compliance with policies and labor laws
• Lead and support a team in delivering efficient HR solutions
• Resolve HR operational issues through data analysis, cross-functional collaboration, and process improvementsManage payroll and personnel data discrepancies
• Handle stakeholder and Business Partner escalations, ensuring timely resolution and clear communication
• Exposure to transformation projects (ideally involving centralization) would be a strong plus
• Support compliance with internal controls, data privacy, and legal requirements, escalating risks when needed
• Support change management by effectively communicating updates, priorities, and expectations to the team

Skills & Capabilities

• University degree in Human Resources, Business Administration or related
• Min 5 years of experience in HR Operations / HR Services
• Min 2 years of previous experience in leading the team (ideally global one)
• Strong understanding of employee lifecycle and HR operational processes
• Ability to organize work, set priorities, and manage competing demands
• Confidence in handling escalations and stakeholder interactions
• Strong communication and collaboration skills
• Fluency in English is a must (min C1 level), knowledge of German/Hungarian/Czech or Slovak would be an asset
• Good Excel skills, familiarity with HR systems such as SuccessFactors or Salesforce would be a plus

Rewards & Benefits

• Private medical and dental care, life insurance
• Lunch card to be used in the canteen or outside
• Hybrid working arrangement(40% of working time from the office and 60% of working time from home / month)
• Employee pension plan
• Cafeteria benefit program, multisport card
• Wide range of training
• In this position you will earn no less than PLN 14 100 gross per month

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at [e-mail]