Sports Betting Tech Support Specialist

PracaSport; Katowice; Sur place; PLN 78 000 - 106 000; Plein temps

Avantages offerts par ce poste

Annual performance bonus

Private medical care

Life insurance

Lunch cards

Sport cards

English language courses

Résumé du poste

PracaSport in Katowice is hiring a Technical Support Representative to deliver exceptional customer service for our sports betting platform. You will handle inquiries, investigate issues, and document findings for engineering teams.

The role requires strong English, API familiarity, and a solid understanding of sports betting. Expect shift-friendly, customer-focused work in a dynamic environment with team support and ongoing training.

Qualifications

• Experience in customer support for B2B or B2C sports betting is required (or similar).
• Ability to document technical issues clearly for Dev teams and communicate effectively.
• Excellent spoken and written English (minimum B2 level).
• Familiarity with support software and data query basics is a plus.

Responsabilités

• Respond to customer inquiries and resolve issues with timely updates.
• Investigate problems by analyzing logs and internal data; escalate when needed.
• Document technical issues clearly for developers and QA teams.
• Coordinate with Product, Development and QA to improve workflows.
• Provide accurate information and maintain high service quality.

Connaissances

APIs GET/POST usage

Logs analysis

English proficiency B2+

Sports betting knowledge

Customer empathy

Multi-tasking

Outils

Zendesk

Jira

Description du poste

PracaSport in Katowice is hiring a Technical Support Representative to deliver exceptional customer service for our sports betting platform. You will handle inquiries, investigate issues, and document findings for engineering teams.

The role requires strong English, API familiarity, and a solid understanding of sports betting. Expect shift-friendly, customer-focused work in a dynamic environment with team support and ongoing training.