Support Trader

PracaSport; Katowice; On-site; PLN 78,000 - 106,000; Full time

Benefits offered by this job

Annual performance bonus

Private medical care

Life insurance

Lunch cards

Sport cards

English language courses

Job summary

PracaSport in Katowice is hiring a Technical Support Representative to deliver exceptional customer service for our sports betting platform. You will handle inquiries, investigate issues, and document findings for engineering teams.

The role requires strong English, API familiarity, and a solid understanding of sports betting. Expect shift-friendly, customer-focused work in a dynamic environment with team support and ongoing training.

Qualifications

• Experience in customer support for B2B or B2C sports betting is required (or similar).
• Ability to document technical issues clearly for Dev teams and communicate effectively.
• Excellent spoken and written English (minimum B2 level).
• Familiarity with support software and data query basics is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues with timely updates.
• Investigate problems by analyzing logs and internal data; escalate when needed.
• Document technical issues clearly for developers and QA teams.
• Coordinate with Product, Development and QA to improve workflows.
• Provide accurate information and maintain high service quality.

Skills

APIs GET/POST usage

Logs analysis

English proficiency B2+

Sports betting knowledge

Customer empathy

Multi-tasking

Tools

Zendesk

Jira

Job description

STATSCORE!

We are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals. We connect people through what we do, and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

WHAT ROLE WILL YOU TAKE ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

YOUR RESPONSIBILITIES

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
• Empathy and patience when dealing with customer concerns.
• Strong organizational skills and the capacity to multitask effectively.
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
• Familiarity with customer support software (e.g., Zendesk, Jira).

OUR EXPECTATIONS

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
• Empathy and patience when dealing with customer concerns.
• Strong organizational skills and the capacity to multitask effectively.
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
• Familiarity with customer support software (e.g., Zendesk, Jira).

Would be your advantage:

• Experience with B2C sportsbook trading.
• Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages.
• Cross-functional collaboration experience with Product, Development, and QA teams.
• Process improvement mindset and workflow automation skills.

TEAM & WORKING CONDITIONS:

• Annual performance bonus
• Private medical care
• Life insurance
• Lunch cards
• Sport cards
• Professional training & courses + English language courses
• Integration events, family picnics
• Additional days off for: birthdays, volunteer work
• Employee referral program
• Fruits / coffee / tea / drinks
• Fun office activities in our leisure zone such as: table football, play station, board games, darts
• Welcome pack
• All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!
• Salary range: 7 000 - 9 500 PLN gross UoP

RECRUITMENT PROCESS:

There are 2 short stages ahead of you:.

• Screening - video call
• Second interview – meeting with Hiring Manager