Customer Service Specialist

NOVOMATIC Technologies Poland; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Yoga and fitness sessions at theoffice

Healthy snacks, fruits and vegetables

Parking for cars and bicycles

Carpooling

Job summary

NOVOMATIC Technologies Poland is seeking a Customer Service Specialist to be on the front line for our sports betting and entertainment platform. You will respond to bets, account inquiries, and technical issues via chat and email, while guiding users on bonuses and responsible gaming.

Ideal candidates will demonstrate excellent Polish communication, strong problem-solving, and the ability to handle time pressure with flexible shifts including weekends and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Polish language proficiency at C2 level.
• Strong problem-solving abilities under time pressure.
• Organizational skills and task prioritization.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via e-mail or chat about bets, game results, accounts and related topics.
• Provide support for website or app issues.
• Assist users with login, password reset, account creation and other operations.
• Identify technical errors and report them to relevant departments.
• Help customers manage accounts, update personal data and conduct identity verification.
• Provide information on bonuses, promotions and terms.

Skills

Communication skills

Polish language (C2)

Problem-solving

Organizational skills

Shift work flexibility

Job description

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Is sports your passion, and is helping others in your DNA? Join a team where the dynamics of the game meet professional customer excellence!

As a Customer Service Specialist, you will be on the front line of contact with the users of our systems, acting as a brand ambassador in the world of sports betting and online entertainment. Your role is about more than just answering questions, it's about ensuring every player feels confident with us, from the moment they create an account and claim bonuses to providing guidance on responsible gaming.

If you can navigate seamlessly between chat and email, possess an analytical approach to technical issues, and want to genuinely influence our platform's growth by gathering user feedback, you are exactly who we're looking for!

Your responsibilities:

Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat

Providing support in resolving issues encountered while using the website or mobile application

Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations

Identifying technical errors and reporting them to the relevant departments

Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks

Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met

Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform

Collecting customer feedback about the company's services and reporting it to the relevant departments

Recommending improvements based on customers' suggestions and comments

Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company's products

Our requirements:

Excellent communication and interpersonal skills

Ability to maintain high standards of customer service even in demanding situations

Effective problem-solving skills with the ability to work under time pressure

Proficiency in Polish language (both written and spoken) at C2 level

Strong organizational skills with the ability to prioritize tasks effectively

Flexibility for shift work, including weekends and holidays

Optional:

Familiarity with sports betting issues and various sports disciplines

Experience in customer service, preferably in sports betting industry or a similar field

Knowledge of customer service tools, such as CRM systems

Knowledge of both spoken and written English

Sports and integration events

Work-life balance

Healthy snacks, fruits and vegetables

Yoga and fitness sessions at the office

Carpooling

Parking for cars and bicycles

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