Sports Betting Customer Support Specialist

NOVOMATIC Technologies Poland

Polska

Hybride

PLN 60 000 - 90 000

Plein temps

Il y a 11 jours

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Avantages offerts par ce poste

Yoga and fitness sessions at theoffice

Healthy snacks, fruits and vegetables

Parking for cars and bicycles

Carpooling

Résumé du poste

NOVOMATIC Technologies Poland is seeking a Customer Service Specialist to be on the front line for our sports betting and entertainment platform. You will respond to bets, account inquiries, and technical issues via chat and email, while guiding users on bonuses and responsible gaming.

Ideal candidates will demonstrate excellent Polish communication, strong problem-solving, and the ability to handle time pressure with flexible shifts including weekends and holidays.

Qualifications

Excellent communication and interpersonal skills.
Polish language proficiency at C2 level.
Strong problem-solving abilities under time pressure.
Organizational skills and task prioritization.
Willingness to work shifts, including weekends and holidays.

Responsabilités

Respond to customer inquiries via e-mail or chat about bets, game results, accounts and related topics.
Provide support for website or app issues.
Assist users with login, password reset, account creation and other operations.
Identify technical errors and report them to relevant departments.
Help customers manage accounts, update personal data and conduct identity verification.
Provide information on bonuses, promotions and terms.

Connaissances

Communication skills

Polish language (C2)

Problem-solving

Organizational skills

Shift work flexibility

Description du poste

Is sports your passion, and is helping others in your DNA? Join a team where the dynamics of the game meet professional customer excellence!

As a Customer Service Specialist, you will be on the front line of contact with the users of our systems, acting as a brand ambassador in the world of sports betting and online entertainment. Your role is about more than just answering questions—it’s about ensuring every player feels confident with us, from the moment they create an account and claim bonuses to providing guidance on responsible gaming.

If you can navigate seamlessly between chat and email, possess an analytical approach to technical issues, and want to genuinely influence our platform's growth by gathering user feedback—you are exactly who we’re looking for!

Your responsibilities:

Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat

Providing support in resolving issues encountered while using the website or mobile application

Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations

Identifying technical errors and reporting them to the relevant departments

Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks

Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met

Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform

Collecting customer feedback about the company’s services and reporting it to the relevant departments

Recommending improvements based on customers’ suggestions and comments

Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Our requirements:

Excellent communication and interpersonal skills

Ability to maintain high standards of customer service even in demanding situations

Effective problem-solving skills with the ability to work under time pressure

Proficiency in Polish language (both written and spoken) at C2 level

Strong organizational skills with the ability to prioritize tasks effectively

Flexibility for shift work, including weekends and holidays

Optional:

Familiarity with sports betting issues and various sports disciplines

Experience in customer service, preferably in sports betting industry or a similar field

Knowledge of customer service tools, such as CRM systems

Knowledge of both spoken and written English

Cooperation Terms and Perks:

Sports and integration events

Work-life balance

Healthy snacks, fruits and vegetables

Yoga and fitness sessions at the office

Carpooling

Parking for cars and bicycles

Check us out

From yoga to picnics — your comfort and a great atmosphere are key

Integration Retreat 2025

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas

Integration Retreat 2025

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas

Integration Retreat 2025

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas

How to join us

Simple terms and honest feedback every step of the way

Application

Send us your CV so we can see how your experience fits the role.

Quick chat

During a short phone call, we’ll tell you more about us and the role you’re applying for. We’ll also get to know more about you and ask about your expectations.

Task or talk

Depending on the position, we’ll either ask you to complete a task or invite you to a technical interview with a tech lead.

Meet your team

This is your time to meet the manager and the people you’ll work with every day.

We’ll walk you through the offer details. If you accept, we’ll pick a start date and get you ready for your first day.

Obtenez votre examen gratuit et confidentiel de votre CV.

ou faites glisser et déposez votre fichier ici.