Sports Betting Tech Support Specialist

Statscore; Katowice; On-site; PLN 78,000 - 106,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Life insurance

Lunch cards

Sport cards

Training & courses

Job summary

Statscore in Poland is seeking a dedicated Technical Support Representative to ensure customers receive timely, accurate help. You will handle inquiries, investigate issues using APIs, and document findings for the development team.

The role requires experience in B2B sports betting support, strong English skills at B2 level, and the ability to work shifts including weekends. You will join a team that values customer care and continuous improvement.

Qualifications

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.

Responsibilities

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
• Empathy and patience when dealing with customer concerns.
• Strong organizational skills and the capacity to multitask effectively.
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
• Familiarity with customer support software (e.g., Zendesk, Jira).

Skills

APIs (GET/POST)

English (B2)

Customer support

Problem solving

Multitasking

Team collaboration

Tools

Zendesk

Jira

Job description

Statscore in Poland is seeking a dedicated Technical Support Representative to ensure customers receive timely, accurate help. You will handle inquiries, investigate issues using APIs, and document findings for the development team.

The role requires experience in B2B sports betting support, strong English skills at B2 level, and the ability to work shifts including weekends. You will join a team that values customer care and continuous improvement.