Spanish-Speaking Search Engine Support Specialist

Mercier Consultancy MD; Polska; On-site; PLN 68,000 - 98,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

13th and 14th salaries

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Search Engine Customer Expert to join our team in Athens, Greece. You will provide top-tier customer support for search engine products, addressing inquiries and guiding users through complex platforms.

You’ll collaborate with international teams to optimize workflows, maintain SLAs, and document interactions in our CRM. Fluency in Spanish, strong communication, and a willingness to relocate are essential.

Qualifications

• Native or fluent Spanish (spoken and written).
• Experience in a professional Customer Support Services role is an asset.
• Strong digital literacy and a passion for technology and internet services.

Responsibilities

• Provide world-class support to users regarding search engine products and service inquiries.
• Maintain high levels of customer satisfaction through professional communication and effective problem-solving.
• Navigate complex digital platforms to provide accurate information and troubleshooting assistance.
• Collaborate with international teams to optimize support workflows and maintain service level agreements.
• Address user feedback and contribute to ongoing improvement of search engine performance protocols.
• Document interactions in the CRM system to ensure accurate records and data integrity.

Skills

Spanish language

Job description

Mercier Consultancy Group is seeking a Spanish-speaking Search Engine Customer Expert to join our team in Athens, Greece. You will provide top-tier customer support for search engine products, addressing inquiries and guiding users through complex platforms.

You’ll collaborate with international teams to optimize workflows, maintain SLAs, and document interactions in our CRM. Fluency in Spanish, strong communication, and a willingness to relocate are essential.