Spanish-Speaking Premium Tech Support Expert

Mercier Consultancy MD; Polska; Remote; PLN 88,000 - 122,000; Full time

Benefits offered by this job

Competitive salary with bonus

13th & 14th salaries

Fully paid relocation

Monthly performance bonuses

Free training on Miele products

Health insurance

Career progression

Job summary

Mercier Consultancy Group is recruiting for Spanish Speaking Customer Experts for Miele in Greece. You will support customers of premium electronics, troubleshoot issues, and guide them on features and care across phone, email and live chat.

Candidates should be fluent in Spanish, have valid EU work eligibility for Greece, and possess strong communication skills. English proficiency and remote work adaptability are required; prior support experience is a plus.

Qualifications

• Fluent Spanish language skills for customer interactions.
• Strong communication across phone, email, chat channels.
• English proficiency for training and collaboration.
• EU passport or work permit valid for Greece.

Responsibilities

• Provide premium support to Miele customers for high-end electronics.
• Resolve technical inquiries with product guidance and maintenance tips.
• Handle multi-channel communication (phone, email, live chat) with high service standards.
• Stay updated on latest consumer electronics innovations to give accurate advice.
• Process service requests and warranty inquiries efficiently.
• Build brand loyalty with personalized, Spanish-speaking customer interactions.
• Coordinate with internal teams to escalate complex issues.

Skills

Spanish fluency

Strong communication

English proficiency

Remote work adaptability

Job description

Mercier Consultancy Group is recruiting for Spanish Speaking Customer Experts for Miele in Greece. You will support customers of premium electronics, troubleshoot issues, and guide them on features and care across phone, email and live chat.

Candidates should be fluent in Spanish, have valid EU work eligibility for Greece, and possess strong communication skills. English proficiency and remote work adaptability are required; prior support experience is a plus.