Spanish-Speaking CRM & Field Sales Analyst

isoftstone; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

iSoftStone is seeking a Spanish-speaking Business Analyst to support CRM and Field Sales Force initiatives in Warsaw, Poland. You will bridge local business stakeholders with global product and technical teams, translating needs into clear requirements and guiding delivery through the project lifecycle.

The role requires fluent Spanish and English, strong requirements skills, and the ability to work independently in an international environment.

Qualifications

• Proven experience as a Business Analyst, preferably within CRM, Field Sales Force or commercial technology projects.
• Fluent Spanish and English, with the ability to lead business discussions in both languages.
• Experience working with international, cross-functional and distributed teams.
• Strong requirements gathering, process analysis and documentation skills.
• Strong stakeholder management and communication skills.
• Ability to communicate effectively with both business and technical audiences.
• Good understanding of system integrations, data flows and business processes.
• Ability to work independently, take ownership and deliver value with minimal ramp-up time.
• Strong analytical, problem-solving and delivery-focused mindset.

Responsibilities

• Work closely with stakeholders across Iberia to understand business needs, processes and priorities.
• Elicit, analyse and document business and functional requirements.
• Translate requirements into clear user stories and functional specifications for product and technical teams.
• Support CRM and Sales Force Automation implementation and enhancement activities.
• Coordinate with local business teams and global Product, Development and Operations teams.
• Analyse business processes, data flows and system integrations across platforms.
• Support solution validation, user acceptance testing, issue resolution and go-live readiness.
• Facilitate workshops and ensure clear communication between business and technical stakeholders.
• Identify process improvement opportunities and contribute to scalable solutions.
• Deliver high-quality outputs within the agreed scope and timelines.

Skills

Business Analyst experience

Bilingual Spanish & English

Cross-functional collaboration

Requirements gathering

Stakeholder management

Communication skills

System integrations & data flows

Independence & ownership

Analytical problem-solving

Tools

SAP integrations

Field Sales Force platforms

Job description

iSoftStone is seeking a Spanish-speaking Business Analyst to support CRM and Field Sales Force initiatives in Warsaw, Poland. You will bridge local business stakeholders with global product and technical teams, translating needs into clear requirements and guiding delivery through the project lifecycle.

The role requires fluent Spanish and English, strong requirements skills, and the ability to work independently in an international environment.