Spanish-Speaking Business Analyst– CRM & SFA

iSoftStone; Poland; On-site; PLN 90,000 - 150,000; Full time

Job summary

iSoftStone is seeking a Spanish-speaking Business Analyst to support CRM and Field Sales Force initiatives in Warsaw, Poland. You will bridge local business stakeholders with global product and technical teams, translating commercial needs into clear requirements and guiding delivery throughout the project lifecycle.

The role suits someone who can work independently, own deliverables, and thrive in an international environment.

Qualifications

• Proven experience as a Business Analyst, preferably CRM/Field Sales tech projects.
• Fluent Spanish and English for leading discussions in both languages.
• Experience with cross-functional, distributed teams and stakeholder management.
• Strong requirements gathering, process analysis and documentation skills.
• Knowledge of system integrations, data flows and business processes.

Responsibilities

• Work with Iberian stakeholders to understand needs, processes and priorities.
• Elicit, analyse and document business and functional requirements.
• Translate requirements into user stories and specs for product/technical teams.
• Support CRM and Sales Force Automation implementation and enhancements.
• Coordinate with local and global Product/Development teams.
• Analyse data flows and system integrations across platforms.
• Support user acceptance testing, issue resolution and go-live readiness.
• Facilitate workshops and ensure clear communication between business and tech stakeholders.
• Identify process improvements and contribute to scalable solutions.
• Deliver high-quality outputs within scope and timelines.

Skills

Business Analysis

CRM experience

Spanish language

English language

Stakeholder management

Requirements gathering

Process analysis

Documentation

System integrations

SAP

Tools

SAP

Job description

Spanish-Speaking Business Analyst- CRM&SFA

Poland, Warsaw | On-Site | Fixed Term Contract |

ABOUT THE ROLE

We are looking for an experienced Business Analyst / Senior Business Analyst to support CRM and Field Sales Force initiatives.

You will act as the key link between local business stakeholders and global product and technical teams, translating commercial and operational needs into clear requirements and supporting delivery throughout the project lifecycle.

This role is suited to someone who can quickly understand the business context, work independently and take ownership of deliverables in a dynamic, international environment.

WHAT WE ARE LOOKING FOR

• Proven experience as a Business Analyst, preferably within CRM, Field Sales Force or commercial technology projects
• Fluent Spanish and English, with the ability to lead business discussions in both languages
• Experience working with international, cross-functional and distributed teams
• Strong requirements gathering, process analysis and documentation skills
• Strong stakeholder management and communication skills
• Ability to communicate effectively with both business and technical audiences
• Good understanding of system integrations, data flows and business processes
• Ability to work independently, take ownership and deliver value with minimal ramp-up time
• Strong analytical, problem-solving and delivery-focused mindset

PREFERRED QUALIFICATIONS

• Experience with Field Sales Force platforms
• Experience in FMCG, consumer goods or field sales environments
• SAP experience, particularly in integration scenarios
• Experience with Agile or Scrum delivery environments
• Experience supporting UAT, go-live and user adoption activities
• Portuguese language skills

WHAT YOU WILL DO

• Work closely with stakeholders across Iberia to understand business needs, processes and priorities
• Elicit, analyse and document business and functional requirements
• Translate requirements into clear user stories and functional specifications for product and technical teams
• Support CRM and Sales Force Automation implementation and enhancement activities
• Coordinate with local business teams and global Product, Development and Operations teams
• Analyse business processes, data flows and system integrations across platforms
• Support solution validation, user acceptance testing, issue resolution and go-live readiness
• Facilitate workshops and ensure clear communication between business and technical stakeholders
• Identify process improvement opportunities and contribute to scalable solutions
• Deliver high-quality outputs within the agreed scope and timelines

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities