Sales Excellence Analyst

Celestial Stars Arts Academy; Warszawa; Hybrid; PLN 169,635 - 233,248; Full time

Job summary

Celestial Stars Arts Academy in Warsaw is looking for a proactive Sales Excellence Analyst to join their commercial technology team. The role involves supporting multi-country SFA rollout projects and working closely with stakeholders to ensure smooth deployment and adoption of SFA solutions.

The ideal candidate will possess a Bachelor’s degree and at least 3 years of experience in SFA or CRM. Strong analytical skills and proficiency in English are essential for success in this hybrid full-time position.

Qualifications

• Minimum 3 years of experience in SFA, CRM, or commercial IT solutions.
• Hands-on experience supporting or delivering rollout projects.
• Proficiency in English is required; local language is a plus.

Responsibilities

• Support SFA rollout activities across multiple countries.
• Document business requirements from local sales teams.
• Coordinate with global product teams and local IT.

Skills

Analytical skills

Communication skills

Problem-solving skills

Stakeholder management

Experience in SFA or CRM

Experience in FMCG

Knowledge of field sales processes

Education

Bachelor’s degree in Information Systems, Engineering, or Business

Job description

About The Role

We are looking for a proactive and delivery-oriented Sales Excellence Analyst to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions.

Poland, Warsaw | Hybrid | Full-Time

What We Are Looking For

• Bachelor’s degree in Information Systems, Engineering, Business, or a related field


• Minimum 3 years of experience in SFA, CRM, or commercial IT solutions (FMCG experience is a strong plus)


• Hands‑on experience supporting or delivering rollout projects across multiple countries or business units


• Strong understanding of field sales processes (route planning, visit execution, orders, promotions, KPIs)


• Experience working with vendors and global IT teams


• Strong analytical, problem‑solving, and documentation skills


• Excellent communication and stakeholder management skills


• Ability to work in a fast‑paced, multi‑cultural, and matrix organization


• Proficiency in English (written & verbal); local language is a plus

What You Will Do

• Actively support SFA rollout activities


• Gather, clarify, and document business requirements from local sales teams


• Support configuration, testing (UAT), and deployment of SFA functionalities


• Coordinate with global product teams, implementation partners, and local IT


• Support data validation, master data readiness, and migration activities


• Assist with user training materials, rollout communications, and go‑live support


• Provide post go‑live support during hyper‑care and stabilization phases


• Track issues, risks, and dependencies, ensuring timely resolution and escalation


• Ensure alignment with global SFA standards while addressing local market needs

iSoftStone is committed to equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.