Slovak-Speaking Remote Support Specialist - Greece

FH Collective Academy; Katowice; Remote; PLN 58,000 - 70,000; Full time

Benefits offered by this job

Remote work within Greece

Relocation package

Training program

Career progression

Job summary

FH Collective Academy is seeking a Slovak-speaking Client Service Representative to join its remote teams working from Greece. The role focuses on assisting Slovak-speaking customers via phone, email and chat, resolving inquiries, and ensuring a positive experience.

The position offers 100% remote work within Greece, a relocation package for international candidates, fully paid training, and opportunities for career progression in a diverse, international environment.

Qualifications

• C1/C2 level of Slovak required.
• B2–C1 level of English depending on project.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.

Responsibilities

• Assist Slovak-speaking customers through phone, email, and chat.
• Respond to questions regarding products, orders, deliveries, billing, and services.
• Guide customers through basic technical troubleshooting and product configuration.
• Address complaints and resolve customer concerns effectively.
• Record interactions and maintain accurate case information in CRM systems.
• Investigate issues and coordinate with internal departments when necessary.
• Follow up on outstanding cases and keep customers informed.
• Handle administrative and back-office support activities.
• Use internal resources and knowledge bases to provide accurate information.
• Deliver a consistently positive and professional customer experience.

Skills

Slovak language

Customer service

Communication

Problem solving

Organizational skills

Tools

CRM systems

Job description

FH Collective Academy is seeking a Slovak-speaking Client Service Representative to join its remote teams working from Greece. The role focuses on assisting Slovak-speaking customers via phone, email and chat, resolving inquiries, and ensuring a positive experience.

The position offers 100% remote work within Greece, a relocation package for international candidates, fully paid training, and opportunities for career progression in a diverse, international environment.