Slovak-Speaking Customer Support Representative

FH Collective Academy; Wrocław; Remote; PLN 58,000 - 70,000; Full time

Benefits offered by this job

Remote work in Greece

Relocation assistance

Fully paid training

Career development opportunities

Job summary

FH Collective Academy is hiring Slovak-speaking Client Service Representatives to join international teams. The role is fully remote within Greece with relocation support for candidates moving from abroad.

Responsibilities include assisting customers via phone, email and chat, handling product and order inquiries, and troubleshooting. Relocation, paid training, and ongoing career development are provided; visa sponsorship is not available.

Qualifications

• Fluent Slovak (C1/C2)
• English level reported as B2–C1, depending on project
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities

Responsibilities

• Assist Slovak-speaking customers via phone, email, and chat
• Answer questions about products, orders, deliveries, billing, and services
• Guide customers through basic technical troubleshooting and product configuration
• Address complaints and resolve customer concerns effectively
• Record interactions and maintain accurate case information in CRM systems
• Coordinate with internal departments to resolve issues
• Follow up on outstanding cases and inform customers of progress
• Perform administrative and back-office support tasks as needed
• Utilize knowledge bases to provide accurate information
• Deliver a consistently positive and professional customer experience

Skills

Slovak fluency (C1/C2)

English proficiency (B2–C1)

Customer service mindset

Problem-solving

Interpersonal skills

multitasking

Tools

CRM systems

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Slovak-Speaking Client Service Representatives to join international teams in Greece. A full relocation package is offered to candidates relocating from other countries.

Working Location: This role remote inGreece – Work remotely anywhere within Greece
Work Model: Remote
Language: Slovak – C1/C2 level
English: B2–C1, depending on the project
Compensation: €1,300 gross/month × 14- month + performance-based bonus
Relocation Package: Flight ticket, airport pick-up, 4 weeks of hotel accommodation, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Assist Slovak-speaking customers through phone, email, and chat
• Respond to questions regarding products, orders, deliveries, billing, and services
• Guide customers through basic technical troubleshooting and product configuration
• Address complaints and resolve customer concerns effectively
• Record interactions and maintain accurate case information in CRM systems
• Investigate issues and coordinate with internal departments when necessary
• Follow up on outstanding cases and keep customers informed
• Handle administrative and back-office support activities
• Use internal resources and knowledge bases to provide accurate information
• Deliver a consistently positive and professional customer experience

Requirements

• C1/C2 level of Slovak
• B2–C1 level of English, depending on the project
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Customer-focused mindset and attention to detail
• Ability to manage multiple tasks in a dynamic environment
• Comfortable working with digital tools and customer support systems

What We Offer

• 100% remote work within Greece
• Comprehensive relocation assistance for candidates moving from abroad
• Fully paid training and structured onboarding
• Ongoing guidance and support during the initial employment period
• Professional development and continuous learning opportunities
• Potential career progression into Quality Assurance, training, mentoring, or specialized support functions
• Experience working with internationally recognized brands in a multicultural environment