Slovak-Speaking Customer Support Representative

FH Collective Academy; Katowice; Remote; PLN 58,000 - 70,000; Full time

Benefits offered by this job

Remote work within Greece

Relocation package

Training program

Career progression

Job summary

FH Collective Academy is seeking a Slovak-speaking Client Service Representative to join its remote teams working from Greece. The role focuses on assisting Slovak-speaking customers via phone, email and chat, resolving inquiries, and ensuring a positive experience.

The position offers 100% remote work within Greece, a relocation package for international candidates, fully paid training, and opportunities for career progression in a diverse, international environment.

Qualifications

• C1/C2 level of Slovak required.
• B2–C1 level of English depending on project.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.

Responsibilities

• Assist Slovak-speaking customers through phone, email, and chat.
• Respond to questions regarding products, orders, deliveries, billing, and services.
• Guide customers through basic technical troubleshooting and product configuration.
• Address complaints and resolve customer concerns effectively.
• Record interactions and maintain accurate case information in CRM systems.
• Investigate issues and coordinate with internal departments when necessary.
• Follow up on outstanding cases and keep customers informed.
• Handle administrative and back-office support activities.
• Use internal resources and knowledge bases to provide accurate information.
• Deliver a consistently positive and professional customer experience.

Skills

Slovak language

Customer service

Communication

Problem solving

Organizational skills

Tools

CRM systems

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Slovak-Speaking Client Service Representatives to join international teams in Greece. A full relocation package is offered to candidates relocating from other countries.

Working Location: This role remote inGreece – Work remotely anywhere within Greece
Work Model: Remote
Language: Slovak – C1/C2 level
English: B2–C1, depending on the project
Compensation: €1,300 gross/month × 14- month + performance-based bonus
Relocation Package: Flight ticket, airport pick-up, 4 weeks of hotel accommodation, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Assist Slovak-speaking customers through phone, email, and chat
• Respond to questions regarding products, orders, deliveries, billing, and services
• Guide customers through basic technical troubleshooting and product configuration
• Address complaints and resolve customer concerns effectively
• Record interactions and maintain accurate case information in CRM systems
• Investigate issues and coordinate with internal departments when necessary
• Follow up on outstanding cases and keep customers informed
• Handle administrative and back-office support activities
• Use internal resources and knowledge bases to provide accurate information
• Deliver a consistently positive and professional customer experience

Requirements

• C1/C2 level of Slovak
• B2–C1 level of English, depending on the project
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Customer-focused mindset and attention to detail
• Ability to manage multiple tasks in a dynamic environment
• Comfortable working with digital tools and customer support systems

What We Offer

• 100% remote work within Greece
• Comprehensive relocation assistance for candidates moving from abroad
• Fully paid training and structured onboarding
• Ongoing guidance and support during the initial employment period
• Professional development and continuous learning opportunities
• Potential career progression into Quality Assurance, training, mentoring, or specialized support functions
• Experience working with internationally recognized brands in a multicultural environment