Site Reliability Engineer

Greater Giving, Inc.; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Wellness Week

Paid time off

Equity awards

Bonuses

Job summary

GlobalTech Poland Sp. z o.o. is seeking a Site Reliability Engineer to join our API Operations team in Warsaw.

You will be responsible for triaging incidents, monitoring API health, and driving observability across systems, while collaborating with platform engineers to implement best practices. The role requires 3+ years in SRE/DevOps, strong cloud knowledge (GCP preferred), and excellent communication. Join us to help shape the future of global commerce and ensure reliable API services in a

Qualifications

• 3+ years of experience in production support, SRE, or DevOps.
• Experience with Apigee APIs.
• Strong knowledge of cloud infrastructure (GCP preferred).
• Proficient in observability, logging, and alerting.

Responsibilities

• Serve as the first line of defense for production incidents, ensuring rapid triage and RCAs.
• Monitor health and performance of APIs and integrations, tracking latency and failures.
• Collaborate to implement observability, logging, and alerting best practices for API services.
• Build and maintain diagnostic tools, runbooks, and playbooks for incident response.
• Document incidents with governance teams and drive production improvements.

Skills

Apigee APIs

GCP cloud

Observability

Incident management

Communication

Education

Bachelor's in Computer Science or Engineering

Tools

CI/CD tools

Monitoring tools

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Site Reliability Engineer to join our ever evolving API Operations team within GlobalTech Poland Sp. z o.o and help shape the future of global commerce.

What you’ll own

• Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, resolution, and collaboration with engineering teams where needed.
• Monitor system health and performance of APIs and integrations, tracking and investigating latency, failures, and escalations.
• Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services.
• Build and maintain diagnostic tools, runbooks, workflows, knowledge bases, and playbooks to improve incident response and enable repeatable troubleshooting.
• Partner with governance and compliance teams to ensure proper incident documentation, contribute to retrospectives, and drive continuous improvement of production systems.

What you’ll bring

• 3+ years of experience in production support, SRE, or DevOps (preferably with Apigee APIs), with strong understanding of cloud infrastructure (GCP preferred) and observability tools.
• Strong analytical, problem-solving, communication, collaboration, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field, with ability to work proactively, manage multiple assignments, and meet deadlines with accuracy.
• English proficiency at B2-C1 level and Czech/ Polish proficiency at B1-B2 level.

It’s a bonus if you have

• Experience with CI/CD tools and alerts/monitoring automation.
• Familiarity with API integrations.
• Experience working across organizational structures and using judgment to drive outcomes.

Warsaw, Poland

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.