Service Manager & Site Reliability Consultant

GFT TECHNOLOGIES SE

Łódź

Hybrid

PLN 282,000 - 379,000

Full time

5 days ago

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Job summary

GFT Poland is seeking a Service Manager & Site Reliability Consultant to lead real-time incident response, impact assessments, and external communications across production systems. You will work at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations to ensure timely, accurate, and SLA-compliant updates for global operations.

Hybrid role in Łódź, Poland with a B2B contract and a salary range of 205–275 PLN per hour.

Qualifications

5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role.
Experience working in on-call environments with SLA-driven responsibilities.

Responsibilities

Monitor and respond to production incidents.

Skills

Incident operations

Site Reliability

Python

Kotlin

On-call experience

Communication

Stakeholder management

Observability

SDLC knowledge

Distributed systems

Automation

Tools

Datadog

Chronosphere

PagerDuty

Rootly

Slack

Job description

Date: Aug 20, 2026

Service Manager & Site Reliability Consultant

Location: Łódź, PL, 90-118 Kraków, PL, 30-302 Poznań, WP, PL, 61-569 Warszawa, PL, 00-839

Working place: Hybrid

Type of contract: B2B contract

Salary range: 205 - 275 PLN/H

What will you do?

You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.

Monitor and respond to production incidents
Coordinate incident response activities across teams
Assess impact and determine incident severity
Manage external communications and status page updates
Support incident reporting, RCA activities, and SLA tracking
Collaborate with Engineering teams to improve reliability and observability
Drive process improvements and automation initiatives
Contribute to internal reliability tooling using Python or Kotlin
5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
Experience working in on-call environments with SLA-driven responsibilities
Strong understanding of distributed systems and production environments
Experience with monitoring, alerting, and incident management tools
Familiarity with APIs, system integrations, and observability platforms
Hands-on experience with Python or Kotlin
Understanding of SDLC and production reliability principles
Strong communication, stakeholder management, and decision-making skills
Ability to work effectively in high-pressure environments and manage multiple priorities
Strong ownership mindset and cross-functional collaboration skills

Nice to have

Experience with Datadog or Chronosphere
Experience with PagerDuty, Rootly, or Slack workflows
Experience managing external status pages
Experience with incident management automation and process improvements
Experience contributing to reliability tooling and platform engineering

We are GFT Poland. WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER. We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings.

Why Choose GFT?